NATALYA R. BETHEL
Roxbury,MA
Summary
Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs. People-oriented, successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
26
26
years of professional experience
Work History
Shift Supervisor
Baycove
Downtown Boston, MA
09.2015 - Current
- Supported efforts to address the needs within the homeless community.
- Executed administrative tasks, managed placements, and conducted intake procedures
- Oversaw staff, ensuring proper execution of tasks.
- Gathered necessary items for the program's requirements.
- Facilitated access to essential medical care.
- Linked individuals to suitable resources.
- Identified areas of improvement within the department and implemented necessary changes.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Upheld company standards and compliance requirements for operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Delegated tasks to multiple employees while maintaining efficient workplace.
PHA 2
Boston Public Health Commission
Boston, MA
08.2019 - 11.2024
- Collaborated closely with social workers, case managers, physicians, and other professionals to ensure client success.
- Mitigated overdoses effectively.
- Facilitated access to harm-reduction supplies for at-risk populations.
- Facilitated access to suitable housing options.
- Conducted careful observation of patients under sedation.
- Maintained safety protocols at supervised injection sites.
- Championed causes supporting vulnerable groups.
- Responded promptly to 311 inquiries to ensure efficient resolution.
- Assisted individuals with completing applications for government benefits programs.
- Functioned as treatment team member, interpreting social, emotional and family system problems and strengths to other members.
- Collaborated with community partners to coordinate services for clients.
- Advised clients on legal matters such as filing for disability benefits or applying for social security income.
- Focused on enhancing positive outcomes through dedicated advocacy efforts.
- Coordinated transportation arrangements for clients who lacked access to reliable transportation options.
- Developed positive interactions to enhance community engagement.
- Participated in team meetings regarding program goals and objectives.
- Connected individuals with relevant community resources and coordinated referrals.
- Exercised fair and unbiased behavior in every situation.
SCC Support Staff
Boston Medical Center Hospital
Boston, MA
09.2022 - 09.2023
- Recorded essential health parameters accurately to support clinical decision-making.
- Prepared a variety of beverages and soups to maintain quality standards.
- Facilitated efficient management of admission and discharge procedures.
- Managed call responses effectively.
- Maintained cleanliness and ensured proper disinfection across assigned unit.
- Organized linens, food, and medical supplies efficiently.
- Maintained inventory of office supplies and placed orders when necessary.
- Contributed to managing substance-related emergencies.
- Handled travel arrangements, coordinating transportation and reservations.
- Worked seamlessly with colleagues to achieve common goals.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Assisted in the onboarding process of new employees
- Monitored office security protocols, including managing access badges and visitor logs.
- Provided necessary support to NP and RN.
- Executed transport laboratory duties during times of need.
- Provided assistance to various departments.
- Carried out routine room assessments for adherence to established guidelines. etc
PCA
United Cerebral Palsey
Watertown, MA
06.2010 - 04.2019
- Supported the functioning of a five-bed group facility for elderly, mentally disabled, chronically ill and physically challenged.
- Assisted clients in bathing, showering, and grooming while managing social groups.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
Assistant Program Manager
North Suffolk Mental Health Association
Chelsea, MA
09.2016 - 06.2017
- Directed operations of a nine-bedroom independent group living facility.
- Conducted meetings, inspections, and requested maintenance orders regularly.
- Managed day-to-day operations of the program including budgeting, scheduling, staffing.
- Participated in planning sessions to develop strategies for achieving desired outcomes from the program.
- Coordinated and monitored program performance, quality and services.
- Prepared reports, presentations, and other documents related to program activities.
- Identified opportunities for improvement within existing programs as well as potential new initiatives.
- Provided guidance and support to staff members responsible for carrying out specific tasks associated with the program.
- Assisted in developing and implementing program policies and procedures.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Supervisor/Head Cashier
Fine Leathers
Brooklyn, New York
06.2009 - 05.2010
- Managed team of six and handled store opening and closing.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Complied with company policies, objectives and communication goals.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Responded to customer questions regarding products, prices and availability.
- Maintained positive working relationship with fellow staff and management.
Youth Care Advocate
The Transition House
Brockton, MA
02.2005 - 05.2009
- Oversaw care and activities for co-ed teen residents in a 12-bed home.
- Facilitated medication distribution, executed administrative responsibilities, and implemented physical restraints.
- Promoted positive behavior change by modeling healthy habits and encouraging self-care practices.
- Enhanced logistics efficiency by optimizing transport operations.
Child Care Worker
Italian Home for Children
Jamaica Plain, MA
11.2000 - 03.2004
- Managed activities and schedules for a cohort of boys and girls aged 5-13.
- Provided support for medication administration, chore management, and academic tasks.
- Accompanied boys to medical visits, family events, and extracurricular activities.
- Conducted physical restraints and various administrative responsibilities.
- Assisted children in development of social, communication and problem-solving skills.
- Provided nurturing and appropriate environment for children of various ages.
- Regulated children's schedules to balance rest, learning and play.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Secured indoor and outdoor premises to protect children.
Senior Camp Counselor
Harrington School
Cambridge, MA
06.2000 - 08.2000
- Supervised twelve 9-13 year old boys and girls
- Assisted with daily meds, household duties, homework
- Escorted boys to medical, family, and extracurricular appointments
- Performed physical restraints and administrative duties
Certified Nursing Assistant
Marian Manor Nursing Home
South Boston, MA
08.1999 - 02.2000
- Supported nursing staff throughout daily rounds.
- Performed necessary changes for bedpans and diapers.
- Monitored and recorded vital signs.
- Aided residents with bathing, dressing, and transportation to meals.
- Observed patients for any changes in their physical or mental condition.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Education
HIGH SCHOOL DIPLOMA -
The UNIVERSITY SCHOOL
ASSOCIATES - LIBERAL ARTS
ROXBURY COMMUNITY COLLEGE
Some College (No Degree) - Fashion Merchandiser
New England Institute of Arts
Boston, MAC.N.A. CERTIFICATE -
AMERICAN RED CROSS
Skills
- Certified Nursing Assistant
- Medical Office Specialist Certificate
- Strategic Problem Resolution
- Network Development
- Product Strategy
- Team Management
- Emergency Response Skills
- Staff management
- Shift reporting
- Conflict resolution techniques
- Safety awareness
- Staff scheduling
Hobbies and Interests
- Travel
- Children
- Medicine
- Care Taking
- Customer Service
- Retail
- shopping
- helping one out
- listening to gospel music
Affiliations
- anything that is competitive
Accomplishments
- giving birth to my 2 loves
References
References available upon request.
Timeline
SCC Support Staff
Boston Medical Center Hospital
09.2022 - 09.2023
PHA 2
Boston Public Health Commission
08.2019 - 11.2024
Assistant Program Manager
North Suffolk Mental Health Association
09.2016 - 06.2017
Shift Supervisor
Baycove
09.2015 - Current
PCA
United Cerebral Palsey
06.2010 - 04.2019
Supervisor/Head Cashier
Fine Leathers
06.2009 - 05.2010
Youth Care Advocate
The Transition House
02.2005 - 05.2009
Child Care Worker
Italian Home for Children
11.2000 - 03.2004
Senior Camp Counselor
Harrington School
06.2000 - 08.2000
Certified Nursing Assistant
Marian Manor Nursing Home
08.1999 - 02.2000
HIGH SCHOOL DIPLOMA -
The UNIVERSITY SCHOOL
ASSOCIATES - LIBERAL ARTS
ROXBURY COMMUNITY COLLEGE
Some College (No Degree) - Fashion Merchandiser
New England Institute of Arts
C.N.A. CERTIFICATE -
AMERICAN RED CROSS