Myra Eclipse

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Maintained accurate records of cash supply transfers in alignment with regulatory requirements.
• Addressed patron complaints and quickly payout errors and disputes.
• Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
• Resolved customer complaints and payout errors.
• Cashed out employee tips and worked with slot technicians to pay out jackpots.
• Collaborated with marketing personnel to promote casino services and events.
• Removed non-abiding players, non-compliance with established rules.

• Prepared and checked cashier register tills.
• Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
• Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
• Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.

• Assisted customers by providing hotel information and resolving common complaints.
• Responsible for providing outstanding guest service while answering all incoming calls, providing information, transferring calls as appropriate, answering rate and availability inquiries, and/or making reservations.
• Oversaw reservations received from direct calls and provided room availability information to hotel reservation websites.
• Showed off dining areas, pool, spa and fitness center to prospective and current guests.
• Arranged special accommodations for guests to enhance visitor experiences.
• Assisted customers by responding to questions about services, amenities and local attractions.
• Applied discounts, noted special requests and updated reservations based on communications with customers.
• Generated maximum revenue using upselling and cross-selling techniques.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

• Administering medications, helping patients complete personal care task like bathing, dressing, eating or grooming and following the patients' prescribed healthcare plan.

Departments & Positions:

Calypso Healthcare Solutions - Overpayment Detection & Prevention; Auditor level II for Horizon and PBC Team

• Responsible for the detection and validation of claims overpayments through analysis of standard and ADHOC reporting and leads. Accountable for timely, accurate entry of overpayments into the Compass and Cirrus tracking system. Monitors all quality standards for claims, inquiries, enrollment and/or electronic transactions for accuracy, completeness and timeliness to judge the degree of adherence to the criteria set forth. Responsible for achievement of individual and departmental weekly, monthly and yearly goals. Understand and interpret claim processing, medical policies, contracts and payment policies for all designated lines of business.

Taft-Hartley/NASCO Claims and National Accounts - Claims Processor

• I was responsible for the accurate and timely review, research, and resolution of moderately complex claims in accordance with contracts and policies. This includes subrogation, Medicare, and coordination of benefits for dental, medical and hospital claims. Responsible for interpreting procedures and policies to ensure accurate claims resolution. Responsible for processing simple and routine claims.

State of AK Group Claims - Claims Processor

• Review, research, adjudicate and process SOA Medicare, SOA Bluecard Claims in accordance with contracts and policies.

• Working at the front desk assisting patients, manage the billing process, coding, posting, charging, payments, cashiering/cash handling and work within a team.

• Take customer orders. Enter data into a computerized cash register system. Responsible for balancing register tills at the end of day.