Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Natalya Parker

Portmore,St. Catherine

Summary

Associate with extensive experience in business operations and client management. Proven ability to build strategic partnerships, optimize processes, and drive operational efficiency. Recognized for strong communication skills and effective problem-solving in team environments. Achievements include enhanced customer satisfaction and notable process improvements.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Settlements Associate

Sagicor Bank Jamaica
Kingston, Jamaica
05.2023 - Current
  • Reviewing MasterCard incoming and outgoing reports, and reporting all rejected files that remain outstanding or unsettled immediately to the Supervisor.
  • Reviewing and analyzing incoming and outgoing multilink chargebacks and adjustments.
  • Reviewing and analyzing all Multilink queries received from branches, and where applicable, initiating 'Photo and/or Copy Request' via JETS EXIP 2.
  • Delivering efficient and effective service to internal and external clients by adhering to established Service Level Agreements (SLAs) through the fulfillment of settlement, payment, and reconciliation inquiries, with the ultimate goal of exceeding their satisfaction.

Member Services Officer

COK Sodality Co-operative Credit Union
Portmore, Jamaica
11.2021 - 05.2023
  • Sold the company's products and services, such as initiating partner plans, golden harvests, and disbursing loans.
  • Updated members' accounts, resolved concerns such as monetary transfer issues, ATM card issues, loan inquiries, and referred members to the organization's online platform.
  • Educated members about financial products and services available.
  • Resolved member complaints by providing timely and effective solutions.
  • Opened and terminated accounts with operating controls, as well as legal, corporate, and regulatory procedures, to ensure the safety and protection of customer assets.

Administrative Clerk

COK Sodality Co-operative Credit Union
Kingston, Jamaica
04.2020 - 10.2021
  • Managed efficient processing of more than 1,000 documents per month in a high-volume work environment.
  • Drafted memos and letters to support business objectives and growth.
  • My main duties included posting journals, doing external and internal encashment, and contacting members to lower the delinquency rate.
  • This job came with the responsibility of performing lien releases, which enable the members to obtain the titles to their assets, including those for their policies, homes, and vehicles.
  • Maintained organized filing systems for confidential documents.
  • Assisted in preparing monthly reports for management review.

Debt Management Unit Clerk

COK Sodality Co-operative Credit Union
Kingston, Jamaica
08.2019 - 03.2020
  • Monitored the delinquency of the organization by getting in touch with the members, asking them to make payments if they were behind, and discovering ways to both repair their delinquency and stop it from happening in the future.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • In addition, this role has the authority to submit accounts to bailiffs when necessary, and to send demand letters to members who are delinquent in their repayments.

Education

Bachelor of Science - Business Administration

University of Technology Jamaica
Kingston
06.2025

Entrepreneurship Level III - Entrepreneurship

Vocational Training Development Institute
Kingston
06.2018

High School Diploma -

The Queens School
Kingston
06.2017

Skills

  • Communication
  • Customer relationship management (CRM)
  • Time Management
  • Problem Solving
  • Analytical Thinking
  • Team collaboration

Certification

  • Certificate of Competence in Business Planning Essentials
  • Certificate of Competence in On-Line Business Essentials
  • Certificate of Competence in Fundamentals of Customer Engagement

Accomplishments

  • Torch bearer for the year of 2020 at COK Sodality Co-operative Credit Union

Timeline

Settlements Associate

Sagicor Bank Jamaica
05.2023 - Current

Member Services Officer

COK Sodality Co-operative Credit Union
11.2021 - 05.2023

Administrative Clerk

COK Sodality Co-operative Credit Union
04.2020 - 10.2021

Debt Management Unit Clerk

COK Sodality Co-operative Credit Union
08.2019 - 03.2020

Bachelor of Science - Business Administration

University of Technology Jamaica

Entrepreneurship Level III - Entrepreneurship

Vocational Training Development Institute

High School Diploma -

The Queens School

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