Nataly Johanna Rodriguez Roa

Summary

I stand out for being disciplined, proactive and agile in finding solutions, I adapt to any work environment and I enjoy learning new tasks, I like working in groups and it is easy for me to follow instructions and meet objectives.

Overview

years of professional experience

Work History

Collections Analyst

Bank Coomeva

09.2014 - 06.2024

Implemented process improvements that increased efficiency within the collections department.
Enhanced client relationships through professional communication and negotiated settlements in difficult situations.

Financial Advisor

Citi Bank

06.2007 - 06.2014

Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.

Education

Business Administrator - Business And Economy

Universidad Politécnico Grancolombiano

Bogotá Colombia

03-2018

Skills

Professionalism and ethics
Account reconciliation
Debt recovery expertise

Credit management
Portfolio management experience
Goals and performance

Languages

Spanish

Native or Bilingual

English

Elementary

Timeline