Natanael Cortes
Summary
Results-driven renewable energy professional with 4+ years of experience in solar panel installation and maintenance. Seeking a challenging role in the solar energy industry to contribute my technical skills and dedication to environmental sustainability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Co-Owner
High Class Solar Installations
01.2023 - Current
- Developed long-term relationships with key clients, vendors and service providers.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Resolved customer service issues with timely and professional resolutions.
- Implemented strategic plans to improve performance and increase client acquisition.
- Built loyal account base and long-term business relationships with accounts.
- Developed comprehensive marketing strategies to increase brand awareness and grow the customer base.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Team Manager
Solar Panel
01.2019 - 01.2023
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Facilitated meetings to communicate team performance goals and results.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
Central Pointe Christian Academy
Kissimmee, FLSkills
Bilingual
Group Leader
Punctual and responsible
Drummer
Media
Customer Service
Team Work
- Solar panel installation and maintenance
- Solar energy system troubleshooting
- Knowledge of solar inverters and controllers
- Safety protocols and compliance
- Project management
- Renewable energy regulations and standards
- Environmental sustainability
Certification
D2D Training
Zain Jain Training
Better Earth Training, California
Awards
Team Wining Leader Award
Team Management Award
Top Producer Award
Timeline
Business Co-Owner
High Class Solar Installations
01.2023 - Current
Team Manager
Solar Panel
01.2019 - 01.2023
High School Diploma -
Central Pointe Christian Academy
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