Yulisa Vasquez Rivas
Dacula,GA
Summary
Dynamic leader with a proven track record at Corsami Group LLC, adept in customer service and multi-task management. Excelled in enhancing operational efficiency and solving complex problems, showcasing bilingual proficiency and leadership skills. Achieved significant improvements in employee protocol adherence and client satisfaction, demonstrating adaptability and a commitment to excellence. Reliable professional in transportation, known for maintaining high productivity and efficiently completing tasks. Skilled in safe driving practices, customer service, and route planning. Excel at time management, problem-solving, and communication, ensuring smooth operation and passenger satisfaction. Reliable rideshare driver with experience in providing customer-focused transportation services. Strengths include maintaining cleanliness and safety of vehicle, ensuring punctuality, and delivering excellent customer service. Made significant impact by consistently receiving positive passenger feedback for friendly demeanor and safe driving skills.
Overview
12
12
years of professional experience
Work History
Driver
Uber
09.2020 - Current
- Drive the passengers to their respective destination
- Delivering food and packages
Assistant Manager
Corsami Group LLC
Suwanee, GA
04.2023 - 01.2025
- Resolve the claims
- Dispatch
- Payroll for employees
- Hiring new employees
- Call the clients about new routes
- Making sure the employees follow protocol, dress code and safety procedures
- Solve the problems with insurance
CSR
Doka USA
Lawrenceville, GA
10.2022 - 03.2023
- Manages and maintains all aspects of customer accounts and the order process including order placement and order entry, follow up, price verification and product inquiries, using an in-house order processing system
- Communicate with customers/sales personnel regarding product availability, delivery dates, order cancellations, and order status via phone, fax and email in a fast-paced environment
- Interface daily with all levels of staff as well as Sales, Engineering, Operations, Finance, Yard personnel etc., to ensure customer needs are met
- Able to effectively handle a high volume of calls and respond to inquiries or resolve issues in a timely manner
- Timely communicate issues that affect the original order status
- Accurately handles pricing, order entry billing and credit requests on a timely basis
- Identifies and researches any order processing system inaccuracies, recommends solutions and acts ensuring corrective measures are immediately implemented
- Manages the back-order process and consistently ensures that back orders have been satisfied
- Identifies insufficient inventory and notifies logistics/operations personnel to ensure the procurement and equipment transfer process begins immediately
- Reviews order confirmations to confirm accurate billing
- Consistently quotes the correct custom item cost price and list price to both the customer and salesperson
- Ensure all services are invoiced to the customer according to the terms of the contract and/or the customer
Assistant Manager
Corsami Group LLC
Suwanee, GA
02.2021 - 03.2022
- Supervising 25 Drivers and helpers
- Coordinate the routes for every day
- Resolve the claims
- Dispatch
- Payroll for employees
- Hiring new employees
- Call the clients about new routes
- Making sure the employees follow protocol, dress code and safety procedures
Sales Manager
Aarons
Atlanta, GA
09.2018 - 12.2019
- Prepare a store to hit the goal of the month and be one the best stores in the area
- Supervise Drivers and CSR to make sure they complete their job
- Call Customers to make sure they get some deals and promotions
- Closing deals, sign documents and file every record of the customer
- Attending the needs from the customers’ accounts and problem solving
- Handle cash and make sure the deposit will be ready for the next day
- Making sure the store hits the goal of the month
CSR
Aarons
Lawrenceville, GA
02.2017 - 09.2018
- Prepare documents to closing deals
- Call every customer for promotion or new deals
- Attend every customer in the store and make sure they get something
- Clean the store and help the Sales Manager to assemble the furniture
- Handle money
Cashier
Publix
Lawrenceville, GA
06.2016 - 02.2017
- Handle Money
- Attend every customer
Rapid Repair Recondition Associate
Assurant Solutions
York, Pennsylvania
05.2015 - 03.2016
- Quality Control
- Picking
- Packing
- Repair, clean and refurbished phones
Line Staff QA and Pre-Inspection
Rent the Runway
Secaucus, New Jersey
04.2013 - 01.2015
- Quality Control
- Pre-inspection
Education
Bachelors - Business Administration
Pedro Henríquez Ureña National University
11-2009
High School - Administration, Commerce and Accounting Technician
Pedro Henríquez Ureña School
07-2004
Skills
- Customer Service Expert
- Multi-Task Management
- Energetic and Visionary
- Computer Literate
- Proficient in Microsoft Office Suite
- Bilingual in English and Spanish
- Punctual
- Hardworking
- Listening
- Accepting Responsibility
- Meeting Goals
- Organizing
- Solving Problems
- Cooperating
- Dedicated
- Great Initiative
- Leadership Skills
- Clerical Skills
- Cashier Skills
- Passenger transportation
- Customer service
- Excellent navigation
- Time management
- Adaptability and flexibility
- GPS proficiency
- Traffic law knowledge
- Clean driving record
- Safe driving
- Problem-solving
- Multitasking and organization
- Defensive driving
- Map reading
- Directional sense
- Fuel efficiency
- Punctuality
- Schedule management
- Stress management
- Patience and tact
References
References available upon request.
Awards
- Diploma in High Management with proper training in banking, Alaver Bank (Dominican Republic)
- Training in the prevention of terrorist awareness in the Bank setting, Alaver Bank (Dominican Republic)
Languages
Spanish
Professional
English
Professional
Timeline
Assistant Manager
Corsami Group LLC
04.2023 - 01.2025
CSR
Doka USA
10.2022 - 03.2023
Assistant Manager
Corsami Group LLC
02.2021 - 03.2022
Driver
Uber
09.2020 - Current
Sales Manager
Aarons
09.2018 - 12.2019
CSR
Aarons
02.2017 - 09.2018
Cashier
Publix
06.2016 - 02.2017
Rapid Repair Recondition Associate
Assurant Solutions
05.2015 - 03.2016
Line Staff QA and Pre-Inspection
Rent the Runway
04.2013 - 01.2015
Bachelors - Business Administration
Pedro Henríquez Ureña National University
High School - Administration, Commerce and Accounting Technician
Pedro Henríquez Ureña School