Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Hobbies
Timeline
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Natanael Villegas

Customer Service Specialist
Houston,Texas

Summary

Knowledgeable and motivated customer service professional naturally inclined for customer relations. I am passionate about customer satisfaction and making sure I generate quality service and unparalleled support to maintain customer relationships and turn every guest into a regular. Also am a excellent team player and love to see my colleagues do great things. Nothing makes me happier than to know I am surrounded by those that I can learn from and vice-versa. Believe in everything being a team effort and there is no such thing as any mistake being one's own fault. I am very dedicated to my career and future and refuse to work at a place where there is no opportunity for growth. I am there to learn, grow, and develop my skills in all aspects to reach greater heights and build my team around me.

Overview

2
2
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Customer Service Specialist

Sherwin Williams
Houston, TX
11.2021 - Current
  • Greet customers over the phone and in-store and provide assistance with any project needs they may have. Doing this alleviates the stress that comes with remodeling/building homes by providing guests with the necessary knowledge to make proper decisions when choosing quality of paint, colors, and correct products.
  • Run all POS responsibilities such as: purchases, returns, corrections, charges, payments on credit accounts, and price substitutions. Handle any customer dissatisfaction with our product at our own discretion whether it be return, price reduction, or product correction.
  • Responsible for opening and closing of the store, preparing bank deposits, documenting necessary paperwork, stocking shelves, setting up displays, and loading and unloading trucks with product.
  • Help Sherwin Williams grow as a company as well as painting companies by offering and executing opening of commercial accounts. Follow up by doing sales calls, hot leads, test drives, pro + sign-ups, and making sure our partner knows we are working together not apart.

Bagger/Checker/

H-E-B
Houston, United States
01.2021 - 06.2021
  • Restocked and organized merchandise in front lanes.
  • Processed both cash and card purchases and returns.
  • Identified produce items and input corresponding PLU codes.
  • Checked personal identifications during alcohol and tobacco sales.
  • Spoke with dissatisfied customers and notified appropriate management to resolve conflicts.
  • Assists in unloading merchandise from baskets. Package groceries; assists customers in transporting / unloading groceries to their vehicles.

Game Advisor

GameStop
Houston, TX
01.2019 - 08.2019
  • Organized games according to corporate plans for regular displays and special promotions.
  • Provided retail assistance, finalizing and processing customer purchases for games across major system types.
  • Helped management receive, inventory and display games and game-related devices and properly processed damaged merchandise for return.
  • Demonstrated games and gaming devices to customers unfamiliar with technology, answered questions and made recommendations.
  • Tested consoles in order to provide complete information to customers.

Education

High School Diploma -

J. Frank Dobie Highschool
Pasadena, TX
08.2015 - 04.2019

Associate in Mathematics - Business Management

San Jacinto College District
Pasadena, TX
08.2020 - Current

Skills

Sales expertise

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Accomplishments

  • Achieved highest Number of new commercial accounts opened within a one-month period for 7 months straight. Netting more than even my Manager and Assistant Manager while only working 28 hour weeks compared to their 48+.
  • Personally trained by our district's No.1 Sales Representative to help generate more business and commercial accounts.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Received plentiful 10/10 customer satisfaction employee reviews.
  • Have been taught dozens of managerial duties such as Inventory management, sales calls, generating shipments for partner companies, STAAR Orders, CAP reports, etc...

Software

Microsoft Word

Microsoft Powerpoint

Microsoft Excel

Hobbies

  • Playing Saxophone and Guitar, and listening to music.
  • Photographing nature, sport cars, and friends.
  • Running at several parks round Houston for scenery and my health.
  • Going on culinary adventures by trying out restaurants all around Houston.
  • Getting together with friends and playing whatever sport comes to mind.

Timeline

Customer Service Specialist

Sherwin Williams
11.2021 - Current

Bagger/Checker/

H-E-B
01.2021 - 06.2021

Associate in Mathematics - Business Management

San Jacinto College District
08.2020 - Current

Game Advisor

GameStop
01.2019 - 08.2019

High School Diploma -

J. Frank Dobie Highschool
08.2015 - 04.2019
Natanael VillegasCustomer Service Specialist