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Natanael Villegas
Customer Service Specialist
Houston,Texas
Summary
Knowledgeable and motivated customer service professional naturally inclined for customer relations. I am passionate about customer satisfaction and making sure I generate quality service and unparalleled support to maintain customer relationships and turn every guest into a regular. Also am a excellent team player and love to see my colleagues do great things. Nothing makes me happier than to know I am surrounded by those that I can learn from and vice-versa. Believe in everything being a team effort and there is no such thing as any mistake being one's own fault. I am very dedicated to my career and future and refuse to work at a place where there is no opportunity for growth. I am there to learn, grow, and develop my skills in all aspects to reach greater heights and build my team around me.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Customer Service Specialist
Sherwin Williams
Houston, TX
11.2021 - Current
- Greet customers over the phone and in-store and provide assistance with any project needs they may have. Doing this alleviates the stress that comes with remodeling/building homes by providing guests with the necessary knowledge to make proper decisions when choosing quality of paint, colors, and correct products.
- Run all POS responsibilities such as: purchases, returns, corrections, charges, payments on credit accounts, and price substitutions. Handle any customer dissatisfaction with our product at our own discretion whether it be return, price reduction, or product correction.
- Responsible for opening and closing of the store, preparing bank deposits, documenting necessary paperwork, stocking shelves, setting up displays, and loading and unloading trucks with product.
- Help Sherwin Williams grow as a company as well as painting companies by offering and executing opening of commercial accounts. Follow up by doing sales calls, hot leads, test drives, pro + sign-ups, and making sure our partner knows we are working together not apart.
Bagger/Checker/
H-E-B
Houston, United States
01.2021 - 06.2021
- Restocked and organized merchandise in front lanes.
- Processed both cash and card purchases and returns.
- Identified produce items and input corresponding PLU codes.
- Checked personal identifications during alcohol and tobacco sales.
- Spoke with dissatisfied customers and notified appropriate management to resolve conflicts.
- Assists in unloading merchandise from baskets. Package groceries; assists customers in transporting / unloading groceries to their vehicles.
Game Advisor
GameStop
Houston, TX
01.2019 - 08.2019
- Organized games according to corporate plans for regular displays and special promotions.
- Provided retail assistance, finalizing and processing customer purchases for games across major system types.
- Helped management receive, inventory and display games and game-related devices and properly processed damaged merchandise for return.
- Demonstrated games and gaming devices to customers unfamiliar with technology, answered questions and made recommendations.
- Tested consoles in order to provide complete information to customers.
Education
High School Diploma -
J. Frank Dobie Highschool
Pasadena, TX 08.2015 - 04.2019
Associate in Mathematics - Business Management
San Jacinto College District
Pasadena, TX 08.2020 - Current
Skills
Sales expertise
Complaint resolution
Telephone etiquette
Customer Relations
Accomplishments
- Achieved highest Number of new commercial accounts opened within a one-month period for 7 months straight. Netting more than even my Manager and Assistant Manager while only working 28 hour weeks compared to their 48+.
- Personally trained by our district's No.1 Sales Representative to help generate more business and commercial accounts.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Received plentiful 10/10 customer satisfaction employee reviews.
- Have been taught dozens of managerial duties such as Inventory management, sales calls, generating shipments for partner companies, STAAR Orders, CAP reports, etc...
Software
Microsoft Powerpoint
Microsoft Excel
Hobbies
- Playing Saxophone and Guitar, and listening to music.
- Photographing nature, sport cars, and friends.
- Running at several parks round Houston for scenery and my health.
- Going on culinary adventures by trying out restaurants all around Houston.
- Getting together with friends and playing whatever sport comes to mind.
Timeline
Customer Service Specialist
Sherwin Williams
11.2021 - Current
Bagger/Checker/
H-E-B
01.2021 - 06.2021
Associate in Mathematics - Business Management
San Jacinto College District
08.2020 - Current
Game Advisor
GameStop
01.2019 - 08.2019
High School Diploma -
J. Frank Dobie Highschool
08.2015 - 04.2019