Natasha Abubakari
Charlotte,NC
Summary
Knowledgeable Implementation Manager with more than ten years of experience driving critical technology planning and deployment. Researched approach to assessing installation, maintenance and troubleshooting barriers to determine corrective action. Comprehensive resource for managing implementations throughout lifecycle. Extensive oversight for documentation to streamline setup and preservation processes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Implementation Manager
Everside Health
Denver, CO
02.2018 - 12.2022
- Lead and coordinate annual health risk assessments (HRAs) across 375+ health centers in 35 states for major clients including Clayton Homes, as well as leaders in healthcare and municipal sectors
- Partner with account managers to develop strategic plans for clients related scheduling, staffing, and other client needs.
- Serve as key component in candidate selection process to interview and evaluate prospective direct and contingent hires, including phlebotomists, medical assistants, etc
- Travel frequently to clinics in Wisconsin, Georgia, Tennessee, and California; coordinate travel arrangements for department team members including flights, rental cars, and hotels
- Lead new hire trainings with scope including but not limited to proper assessment and documentation of vitals, quality control of machine usage, specimen collection, and HIPAA/OSHA compliance
- Utilize ERSS system, internal electronic medical records (EMR) system, to input patient demographic data, basic medical history, and biometric screening results.
- Conducted thorough risk assessments for potential projects, mitigating issues before they arose during implementation phases.
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
Team Manager
Everside Health
Denver, CO
03.2015 - 02.2018
- Managed teams of up to 25 employees per event to execute on-site health risk assessments at various contracted clients nationwide
- Executed performance management via leading individual and team meetings; providing ongoing coaching, feedback, and training; completing performance evaluations and appraisals; and administering disciplinary action as required
- Collaborated with external clients' Human Resources departments to coordinate/execute event logistics.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Managed budgets effectively by employing cost-control measures without compromising quality or deliverables of projects undertaken by the team.
Lab Manager/Certified Medical Assistant
Piedmont Adult and Pediatric Medicine Assoc.
Gastonia, NC
05.2004 - 02.2015
- Managed daily laboratory operations within an Internal Medicine and Pediatric practice, while supervising a team of two laboratory technicians
- Served as key resource in training, developing, and mentoring newly hired medical assistants and laboratory technicians
- Performed moderate laboratory testing including but not limited to Kit test (influenza, basic microscopy, urology, RSV, strep throat), Hematology, Chemistry and Immunoassay.
- Performed vital assessments including but not limited to heart rate, blood pressure, oxygen respiration, temperature, etc.; provided injections and gathered bodily fluids for lab analysis
- Conducted routine weekly and monthly maintenance on all instruments responsible for analytical methods of testing
- Gained experience resolving medical billing and coding discrepancies, basic knowledge of Medicare/Medicaid reimbursement, and customer service.
Education
Associate of Applied Science -
Gaston College
Dallas, NC05.2004
Skills
- Team Leadership
- Performance Management
- Project Management
- Candidate Selection
- Change Management
- Policy Development
- Training & Development
- Stakeholders Updates
- HIPAA & OSHA Compliance
- MS Office Suite (Word, PowerPoint, Excel, & Outlook)
- Salesforce
- Budget Control
Additional Information
Procedure development-Spearheaded a department handbook while working closely with senior leadership, which outlined key processes, and procedures related to but not limited to attendance, expense management and training.
Policy development- Pioneered a dress code policy which provided uniformity of employee attire while ensuring the highest level of professionalism.
Performance management- prepared for audits on an 18-month to two year basis through the Commission of Office Laboratory Accreditation (COLA); within first year of role increased proficiency scores from 80% to 100% for five consecutive years.
Business development- served as key component in an initiative to source a new client by providing trials to show the benefits of services through company model.
Certification
- BLS Certified
- Occupational Safety and Health Administration (OSHA) Certified
- IV Therapy Certification, Gaston College
Timeline
Implementation Manager
Everside Health
02.2018 - 12.2022
Team Manager
Everside Health
03.2015 - 02.2018
Lab Manager/Certified Medical Assistant
Piedmont Adult and Pediatric Medicine Assoc.
05.2004 - 02.2015
Associate of Applied Science -
Gaston College