Natasha Armour
Supervisor
Charlotte,NC
Summary
Seasoned sales center leader with 24 years of experience specializing in employee development, process optimization, and team motivation. Demonstrated success in enhancing operational efficiency and fostering a positive work environment. Skilled in cross-departmental collaboration and committed to promoting continuous improvement.
Overview
19
19
years of professional experience
Work History
FSOP Sales Supervisor
Coca Cola Consolidated
Charlotte, NC
03.2024 - Current
- Ensure high team performance through meticulous tracking and management of employee records, fostering accountability and reliability.
- Boost team efficiency by continuous monitoring of productivity, identifying key areas for improvement, and implementing targeted strategies.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Accelerated new employee ramp-up by developing and delivering comprehensive training on company policies and job expectations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals to help increase revenue.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
Floor Lead
Coca Cola Consolidated
Charlotte, NC
04.2017 - 03.2024
- Manage projects as assigned by Managers and Senior Leadership
- Coach, teach, train ambassadors on processes, customer service, and company and center policies, best practices, and procedures
- Resolve customer/caller issues; address and resolve escalated calls and myCoke Resolve It's
- Calibrate with teammates to ensure that surveys are scored consistently
- Collaborate with Training to sustain quality and excellence across TCoS
- Facilitate training classes to help promote continuous improvement throughout TCoS
Customer Experience Specialist
Coca Cola Consolidated
Charlotte, NC
02.2015 - 04.2017
- Executed against continuous Survey Projects that amplified the 'Voice of the Customer'
- Meet monthly with managers to debrief on successes and opportunities that had been identified through remote/live monitoring
- Calibrated with teammates to ensure that surveys were scored consistent
- Measured and evaluated performance accuracy of staff, assess skill level, and provided solutions or offered recommendations for deficits
- Facilitated training classes to help promote continuous improvement throughout the CCC
Inside Sales Representative
Coca Cola Consolidated
Charlotte, North Carolina
06.2005 - 02.2015
- Maximized Volume and DNGP in assigned book of business, supporting Legacy and CONA territories
- Identified and successfully executed against Channel and Category Selling voids, as well as CCBCC's 'Look of Success'
- Served on CONA Transition Team ensuring a smooth transition for customers from CCR to Consolidated, providing sales solutions, quality customer service, and problem-solving
- Assisted leadership and training with onboarding new ISR's
Education
North Carolina Teaching Credentials - Early Childhood Education
WAKE TECHNICAL COMMUNITY COLLEGE
01.2001
Some College (No Degree) - Criminal Justice
SHAW UNIVERSITY
Skills
- Performance Management
- Operational Efficiency
- Revenue Generation
- Team Building
- Conflict Resolution
- Goal-Oriented
- Strategic Planning
- Training and mentoring
- Process Improvement
References
References available upon request.
Timeline
FSOP Sales Supervisor
Coca Cola Consolidated
03.2024 - Current
Floor Lead
Coca Cola Consolidated
04.2017 - 03.2024
Customer Experience Specialist
Coca Cola Consolidated
02.2015 - 04.2017
Inside Sales Representative
Coca Cola Consolidated
06.2005 - 02.2015
North Carolina Teaching Credentials - Early Childhood Education
WAKE TECHNICAL COMMUNITY COLLEGE
Some College (No Degree) - Criminal Justice
SHAW UNIVERSITY
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