Hi, I’m
Natasha Berger
Hospitality
Middletown,NY
Summary
Customer-focused Head Bartender with 25 years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist. Thoughtful and detail-oriented theme and event planner, coordinating staffing and providing guidance for employees when necessary.
Overview
25
years of professional experience
1
Certification
Work History
110 GrillMiddletown, NY
Associate Manager
07.2019 - Current
Job overview
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
110 GrillMiddletown, NY
Head Bartender
07.2019 - Current
Job overview
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Boosted bar profitability over 65%, mentoring 8 team members on routine procedures and productivity strategies.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed strict recipes and drink measurements to minimize product used
- Explained daily specials and beverage promotions to exceed daily sales goals
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Closed out cash register and prepared cashier report at close of business.
Cosimo's Brick OvenMiddletown, NY
Bartender, Server
03.2014 - 12.2019
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Eastwick CollegeRamsey, NJ
Associate of Applied Science from Surgical Technology
04.2024
Chester Junior/Senior High SchoolChester, NY
High School Diploma
Skills
- Billing and Payment Processing
- High-Volume Environments
- Patron Engagement
- Mixed Drinks Preparations
- Cash Handling
- Safe Food Handling Procedures
- Drink Consistency
- Food Allergies
- Customer Service
- Age Identification and Compliance
- Handling Difficult Guests
- Good Conversationalist
- Monitoring Alcohol Consumption
- Stamina and Endurance
Accomplishments
- Promoted to Associate Manager.
Certification
CPR Certified.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate Manager
110 Grill
07.2019 - Current
Head Bartender
110 Grill
07.2019 - Current
Bartender, Server
Cosimo's Brick Oven
03.2014 - 12.2019
Eastwick College
Associate of Applied Science from Surgical Technology
Chester Junior/Senior High School
High School Diploma