Natasha Brooks
Oak Ridge,TN
Summary
Serves on the front lines of ministry creating a safe, respectful, hospitable environment in which basic necessities of life are provided to support the care for guests. Maintains an environment of hope for client commitment to personal change. Utilizes community knowledge and administrative skills to advocate in connecting guests to needed resources. Monitors the activities of residents in all areas of the facility. Offer one-on-one care, encouragement, and support. Makes sure all operations, during the shift, runs smoothly.
Overview
7
7
years of professional experience
Work History
Frontline Shift Lead
KNOX Area Rescue Ministries
04.2023 - Current
- Treats guests with overwhelming Biblical Hospitality and respect.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and organized work environment, ensuring safety standards were met consistently.
- Provides spiritual comfort through listening, prayer, and sound biblical consolation to residents as opportunity presents.
- Kept employees operating productively and working on task to meet our Guests needs.
- Assist with resident intakes; check incoming luggage and bags, distribute linens, towels, and toiletries.
- Leads with basic understanding of trauma, mental illness, alcohol and drug addiction issues, physical and sexual abuse, and poverty, specifically in regard those affected by these.
Outreach Team Member
KNOX Area Rescue Ministries
01.2023 - Current
- Tailored presentations to specific audience demographics resulting in increased understanding of programs offered.
- Provided exceptional customer service to community members, addressing inquiries and resolving issues promptly and professionally.
- Conducted regular follow-ups with community members to ensure they received necessary information and support, reinforcing positive relationships.
- Boosted program enrollment by delivering compelling presentations to target audiences at various venues.
- Adapted quickly to changing circumstances during fieldwork, ensuring efficient deployment of resources and timely completion of tasks.
- Actively participated in staff trainings to enhance knowledge of organizational programs and services, leading to more effective outreach efforts.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Maintained positive relationships with Guests and regularly reached out to offer assistance to individuals in need across Knoxville.
- Provided "My Friends" with Resource Lists, Housing opportunities, and Rehabilitation information and advice.
- Intervened in crisis situations and counseled people in the community experiencing emergencies.
- Facilitated groups to address specific needs such as grief and loss, anger management, and life changes.
- Treats guests with overwhelming biblical hospitality and respect.
- Provides spiritual comfort through listening, prayer, and sound biblical consolation to residents as opportunity presents.
- Leads with basic understanding of mental illness, alcohol and drug addiction issues, physical and sexual abuse, and poverty, specifically in regard those affected by these.
Logistics Dispatcher
Brady Logistics, LLC
01.2019 - 07.2022
- Continuously sought opportunities for professional development, staying current with industry trends and best practices to enhance overall job performance.
- Maintained detailed records of all dispatched orders, ensuring accuracy in invoicing and regulatory compliance.
- Trained new dispatchers on company procedures, systems, and best practices to optimize team performance.
- Coordinated daily logistics operations, optimizing routes for cost-effective and efficient deliveries.
- Established positive working relationships with both internal team members as well as external partners, fostering collaborative work environment.
- Developed strong relationships with carriers, negotiating favorable rates and improving service reliability.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining open communication channels with clients.
- Managed high-volume transportation requests, ensuring timely and accurate delivery of goods to clients.
- Improved communication between dispatchers and drivers through implementation of advanced GPS tracking technology and mobile applications.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
Work Therapy Coordinator
Nashville Rescue Mission
05.2017 - 01.2019
- Leads with basic understanding of mental illness, alcohol and drug addiction issues, physical and sexual abuse, and poverty, specifically in regard those affected by these.
- Ensures safety and security of environment for residents, employees, and volunteers.
- Maintains good work relationships with work therapy crews, staff, and volunteers.
- Coordinated program participants work therapy schedules for optimal coverage of needs of facility.
- Inspect areas for cleanliness, mechanical failures, and other inappropriate conditions.
Education
GED -
Cumberland County High School
Crossville, TNSkills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Ability to show compassion, set appropriate limits, and exercise mature judgment regarding any necessitated service restriction
- Ability to defuse tense situations and to de-escalate potentially harmful or violent situations
- Competent user of Microsoft Office applications and other office equipment
- Ability to give direction to others; high degree of flexibility and resourcefulness
- Ability to establish a feeling of trust, safety, consistency, and hope
- Good organizational and administrative skills
- Ability to communicate effectively with individuals dealing with various forms of trauma
- Team Collaboration and Leadership
- Creative Problem-Solving
Timeline
Frontline Shift Lead
KNOX Area Rescue Ministries
04.2023 - Current
Outreach Team Member
KNOX Area Rescue Ministries
01.2023 - Current
Logistics Dispatcher
Brady Logistics, LLC
01.2019 - 07.2022
Work Therapy Coordinator
Nashville Rescue Mission
05.2017 - 01.2019
GED -
Cumberland County High School
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