Natasha Defrand Petit
Port Saint Lucie,FL
Summary
Enthusiastic customer service advocate with an Associate of Arts degree who would love to serve as a sales rep to help, encourage and educate prospects of their need. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Benefit Specialists - -Remote
Optum RX
2022.12 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
- Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Conducted thorough research on customer inquiries, ensuring accurate information was provided during interactions.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced patient care by accurately filling prescriptions and providing medication counseling.
Licensed Insurance Agent
Self Employed
2015.12 - Current
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Promoted products and services using upselling and other sales strategies.
- Provided coverage option information to assist clients in protecting assets.
Customer Service Representative-Remote
Teleperformance
2017.12 - 2021.12
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
ELA Professor
The Embassy Academy
2016.11 - 2021.08
- Enhanced student understanding by designing interactive and engaging lectures.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
- Created dynamic learning environment that valued instructor and student interaction.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Evaluated student progress using both formative and summative assessments to provide targeted feedback for continuous improvement.
- Graded tests and assignments and uploaded to school database.
Education
Associate in Arts Honors -
Broward College
Davie, FL01.2015
Skills
- Customer Satisfaction
- Time Management
- Help Desk Support
- Multitasking
- Account Management
- Problem Solving Skills
- Interpersonal Communication Skills
- Administrative Support
- Database entry
- Scheduling and calendar management
- Database Administration
- Telephone Etiquette
- Team Support
- Quality Assurance
- Documentation Management
- Conflict Resolution
- Documentation And Reporting
- Phone and Email Etiquette
- Remote Work Experience
State
FL
City
Port St. Lucie
Certification
- 215 LIFE, HEALTH, ANNUITY FL License - DEC 2015- CURRENT
Timeline
Pharmacy Benefit Specialists - -Remote
Optum RX
2022.12 - Current
Customer Service Representative-Remote
Teleperformance
2017.12 - 2021.12
ELA Professor
The Embassy Academy
2016.11 - 2021.08
Licensed Insurance Agent
Self Employed
2015.12 - Current
Associate in Arts Honors -
Broward College
- 215 LIFE, HEALTH, ANNUITY FL License - DEC 2015- CURRENT
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