Lisa Baskett
Benefit Customer Service Rep.
Durham,NC
Summary
A job position in healthcare where I can use my five-year experience, education and skills in various health care services . With my extensive experience in Release of Information (ROI), strong problem- solving skills, ability to work in high-pressure environments while working independently and as a team player. Authorized to work in the US for any employer Front Office (5 years) Customer Service (10+ years) Front Desk (6 years) Hospital (4 years) Call Center (2 years) Sales Training (4 years) Scheduling (3 years) Billing (4 years) Microsoft Office (5 years) Receptionist (4 years) Filing (5 years) Microsoft Excel (2 years) Custodial Experience (10+ years) Medical Billing (5 years) EMR Systems (6 years) Microsoft Outlook (1 year) Medical Records (5 years) Accounts Receivable (2 years) Microsoft Office (6 years) Microsoft Word (6 years) Epic (2 years) Medical Office Experience (5 years) Interviewing (3 years) Documentation review Intake (1 year) Medical Scheduling (1 year) Microsoft Project Triage ICD-9 QuickBooks Office Management (3 years) Management (3 years) Insurance Verification (3 years) Medical Receptionist Phone Etiquette (10+ years) Quality Assurance Medicare (3 years) Multi-line phone systems (10+ years) Research Typing Windows (5 years) Certifications and Licenses Driver's License Assessments Electronic Medical Records Knowledge — Familiar January 2019 Measures a candidate’s knowledge of EMR data and associated privacy regulations, as well as best practices for EMR use. Capable customer service rep. with significant background in Release of information specialist over 8-year career. Diligently complete in-depth assessments to support requirements with streamlined, logical systems. Decisive leader with strong project management skills and data-driven approach.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work History
Benefit Verification Specialist (remote)
LifeWorks
Orange, CA
07.2021 - Current
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Directed and controlled 401K, medical, dental and vision benefit packages.
- Produced reports to support smooth Salesforce operations and internal career progression.
- Updated personnel handbooks and individual records to keep filed accurate and detailed.
- Delivered targeted advise on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches.
- Gathered information about each position and related occupation with employee interviews, field observations and industry research.
- Organized positions by factors such as salary and status to develop effective categories and operational strategies.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Updated benefit cost summaries for employer cost tracking.
- Processed monthly remittance and reconciliation for various benefit plans.
Janitor/Maintenance
Service maintenance solutions
Greensboro, NC
06.2019 - 06.2021
- Perform a variety of general cleaning tasks including, but not limited to: sweeping, dust mopping, and wet mopping, spot cleaning, trash collection and removal, vacuuming, dusting, cleaning restrooms and replenishing supplies, break rooms.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Reported vandalism or other damage to property to supervisor.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Assembled basic furniture and supplies for offices and other multi-use rooms.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Maintained floor cleaning and waxing equipment.
Patient Financial Services Rep
UNC Healthcare System
Chapel Hill, NC
06.2016 - 06.2019
- Obtained insurance information for benefit verification via insurance websites or over the phone
- Obtained pre-authorizations outpatient clinic visits within UNCHCS
- Ensured accurate information and communicate patient eligibility/ authorized status for coordination of patient's services to be rendered at the outpatient clinics
- Performed administrative duties such as answering a multi-telephone system, faxing, copying and scanning
- Communicated with physician offices, financial counselors, patients and clinic staff
- Detailed oriented, well organized with strong communication skills oral and written
- Ability to multi-task
- Advised customers of alternative actions and strategies for debt repayment.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Auto Specialist
Inspection
Durham, NC
08.2011 - 06.2016
- Proves vital to technical review and execution of vehicle inspections for premiere, independent used car, truck, and SUV dealer
- Conducts pre-inspection procedures
- Performs expert business correspondence and communication with new and existing customers to schedule, prepare for appointments
- Ensure optical productivity and efficiency to inspector staff strategically conducting efficient route planning
- Served as a primary point-of-contact and key liaison between pre-owned managers and inspectors.
- Examined photographs and surveillance and any other documents relating to claims.
- Negotiated with claimants to settle claims.
- Investigated vehicle damage inflicted resulting from emergency situations and natural disasters.
- Inspected vehicles involved in accidents and generated reports showing estimated repair costs.
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
- Maintained excellent attendance record, consistently arriving to work on time.
Release of Information Specialist
Healthport Technologies
Durham, NC
06.2001 - 05.2011
- Profound knowledge of office procedures, medical records processing, medical terminology
- Wide knowledge of general office, State, Federal and HIPPA laws
- Ability to organize and respond to request
- Handled patient information through caregivers, insurance companies, billing department and patients
- Excellent oral and written communication skills
- Ability to meet timely deadlines and multiple task
- Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
- Reproduced protected health information by using data extraction and file management techniques.
- Maintained accuracy, completeness and security for medical records and health information.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Used correct diagnosis-related groups based on patient encounter details.
Education
High School Diploma -
Mount Zion Christian Academy
Durham, NC 8 1990 - 6 1993
Associate of Science - Healthcare Information Technology
Wake Technical Community College
Raleigh, NC 10.2000 - 06.2002
Associate of Applied Science - Accounting And Business Management
Ashworth College
Norcross, GA 06.2018 - 06.2021
Skills
Written Communication — FamiliarJanuary 2019Measures a candidate's ability to convey written information using proper grammar rulesCustomer Service Skills — ProficientMeasures a candidate's skill in evaluating approaches to customer service & satisfactionFull results: ProficientOrganizational Skills — FamiliarFebruary 2019Measures a candidate's ability to arrange and manage files or records using a set of rulesElectronic Medical Records Knowledge — FamiliarJuly 2019Knowledge of EMR data, associated privacy regulations, and best practices for EMR useEmail — Highly ProficientMeasures a candidate’s ability to effectively compose and organize email messagesFull results: Highly ProficientVerbal Communication — CompletedMeasures a candidate's ability to effectively convey information when speakingFull resultsCompletedBasic Spreadsheets with Microsoft Excel — CompletedMeasures a candidate's knowledge of basic Microsoft Excel techniques, including sorting, formattingAnd filtering of columns or rowsFull results: CompletedSpreadsheets with Microsoft Excel — CompletedExcel knowledge including common tools, PivotTables, conditional & nested formulas, and customVisualsElectronic health records: Best practices — FamiliarJuly 2021Knowledge of EHR data, associated privacy regulations, and best practices for EHR useMedical receptionist skills — FamiliarSeptember 2020Managing physician schedules and maintaining accurate patient recordsAdministrative assistant/receptionist — CompletedUsing basic scheduling and organizational skills in an office settingCustomer service — FamiliarIdentifying and resolving common customer issuesProtecting patient privacy — ProficientAugust 2021Understanding privacy rules and regulations associated with patient recordsVerbal communication — FamiliarSpeaking clearly, correctly, and conciselyIndeed Assessments provides skills tests that are not indicative of a license or certification, or continuedDevelopment in any professional fieldAdditional InformationCore CompetenciesMedical TerminologyHIPPA RegulationsMedical Record DocumentationElectronic Medical Record System (EMR)Data EntryCustomer ServiceTechnical SkillsMS Office, MS Project, Adobe Quickbooks, CRM, ERM, Multi-Telephone System, IDX
Benefits explanation
Employee benefits laws
New employee enrollment
Timeline
Benefit Verification Specialist (remote)
LifeWorks
07.2021 - Current
Janitor/Maintenance
Service maintenance solutions
06.2019 - 06.2021
Associate of Applied Science - Accounting And Business Management
Ashworth College
06.2018 - 06.2021
Patient Financial Services Rep
UNC Healthcare System
06.2016 - 06.2019
Auto Specialist
Inspection
08.2011 - 06.2016
Release of Information Specialist
Healthport Technologies
06.2001 - 05.2011
Associate of Science - Healthcare Information Technology
Wake Technical Community College
10.2000 - 06.2002
High School Diploma -
Mount Zion Christian Academy
8 1990 - 6 1993