NICOLE BENNETT
Chicago,United States
Summary
Organized and motivated Benefit Representative Speacialist, eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
23
23
years of professional experience
Work History
Benefit Verification Specialist (Remote)
New Mexico Department Of Human Service
Albuquerque, NM
04.2023 - 12.2023
- Working remotely from home, via DHS respectfully and effectively assisting New Mexico clients by determining needs for SNAP, TANF, MEDICAL, DV or LIHEAP programs with 98% accuracy rate.
- Operates the DHR computer program to access sensitive customer information.
- ,Resolved customer inquiries regarding benefit eligibility and or recertification date in a timely manner.
- Assisted in scheduling, rescheduling, and canceling appointments for DHS clients.
Processing Clerk
United States Post Office
Duluth, GA
05.2020 - 12.2023
- Performed daily cash reconciliation activities for retail sales transactions.
- Collected payment from customers for merchandise purchased at post office retail store.
- Operated mail sorting machines to separate letters by zip code.
- Verified accuracy of addresses on packages prior to shipment.
- Processed customer orders for mailing supplies and services.
Pharmacy Technician
Walgreen's Drug Store
Chicago, IL
09.2000 - Current
- Assisted the Pharmacist in filing prescriptions, resolving Insurance claims and answering customers questions.
- Assisted customers with selecting and purchasing medications.
- Maintained patient confidentiality according to HIPAA and Walgreens standards.
- Participated in training sessions focused on proper techniques for performing the influenza shots or tests
- Provided support services such as scheduling appointments for follow up visits or additional tests if required.
- Administered required COVID-19 rapid tests and collected specimens using proper swabbing technique.
Education
Pharmacy Technician License -
Kennedy King College
Chicago, IL09-2000
Some College (No Degree) - Certified Medical Administrative Assistant
Moraine Valley Community College
Palos Hills, ILSkills
- Pulse Secure, Aspen, Sales Force production
- Leadership development
- Patient Confidentiality/HIPPA
- Medical Records
- patient Data
- Micro Soft Teams
- Pharmacy Technician
- DHS
Timeline
Benefit Verification Specialist (Remote)
New Mexico Department Of Human Service
04.2023 - 12.2023
Processing Clerk
United States Post Office
05.2020 - 12.2023
Pharmacy Technician
Walgreen's Drug Store
09.2000 - Current
Pharmacy Technician License -
Kennedy King College
Some College (No Degree) - Certified Medical Administrative Assistant
Moraine Valley Community College
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