Derrick Harrison

Communicate with insurance companies to confirm eligibility, benefits, and pre-authorization requirements for various medical treatments and services.

Review patient financial responsibility, including co-pays, deductibles, and out-of-pocket maximums

Manage high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.

Ensure compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.

Assist in verifying and obtaining J-code and CPT code authorization for injectable drugs or biologics, ensuring compliance with payer requirements for specialty medications.

Ensured consistent updates to management and team using Microsoft Teams on a daily basis.

• Handled inbound and outbound calls for customer support in SC, GA, TN
• Managed appointment scheduling effectively
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.

• Operated and maintained equipment for large-scale manufacturing
• Boxes arranged on pallets for distribution
• Utilized identification number to notify forklift operator
• Then, I would be able to move on to my next pallet.
• Completed associated paperwork accurately and timely for each package shipped.

• Managed unloading process for diverse goods including groceries and chemicals
• Ensured items were correctly displayed
• I also assisted customers in locating items that they needed
• Furthermore, although Spanish is not my first language, I would speak Spanish to help the Hispanic customers that needed assistance.

• Managed outbound customer assistance calls for Illinois energy provider
• My primary responsibilities were setting up payment arrangements, explaining balances, transferring customers' calls to gas companies, reporting gas leaks, and other electricity related needs
• Developed strong customer relationships to encourage repeat business.