Natasha Divjakovic
Chicago,IL
Summary
I am eager to contribute to a company's marketing initiatives by enhancing brand visibility, designing impactful campaigns, and helping build meaningful connections with target audiences. Experienced with content creation, campaign management, and market analysis. Utilizes research skills to identify trends and opportunities. Knowledge of social media platforms and digital marketing tools.
Overview
5
5
years of professional experience
Work History
Marketing Assistant
Illinois Retina Associates
Chicago, IL
04.2025 - Current
- Curated and scheduled daily posts, ensuring consistent messaging and audience engagement.
- Analyzed customer reviews using Birdeye, responded to external feedback, and collaborated with office managers to address concerns and improve overall customer experience.
- Analyzed digital marketing campaigns to identify trends and improve performance metrics.
- Assisted in developing IRA event themes and layouts, enhancing attendee engagement and satisfaction.
- Managed vendor relationships, facilitating communication and problem-solving throughout planning processes.
- Worked front desk clinic operations across multiple IRA locations.
- Checked in patients by confirming and updating insurance information, collecting copay payments, and obtaining HIPAA policy signatures.
- Checked out patients by scheduling future and follow-up appointments.
- Scheduled physician-requested referrals to external specialists.
- Served as a primary point of contact at each office, ensuring positive and professional patient interactions.
- Prioritized patient experience by providing clear communication and supportive service throughout visits.
Front Desk Receptionist, Tennis Coach
Tam Tennis & Fitness Club
Chicago, IL
06.2021 - Current
- Handle payment transactions made directly and ahead of time from customers.
- Resolve customer issues quickly and notified supervisor immediately when problems escalated.
- Use internal software to process court reservations, check-ins, and check-outs.
- Answer multi-line phone system to respond to inquiries, and transfer calls to correct departments and personnel.
- Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
Dance Instructor
Little OL Korea
Chicago, IL
01.2022 - Current
- Plan, prepare, and deliver lesson plans, introducing students to new choreography.
- Implementing class rules and promoting mutual respect and gentle discipline.
- Teaching a wide age range of students from 5th to 12th grade.
- Coordinating with parents to schedule additional in-person practices and hosting weekly online classes.
Education
Bachelor of Science - Marketing
University of Illinois At Chicago
Chicago, IL12-2024
Skills
- Current Trends
- Group Assistance
- Instructional Assistance
- Audience Engagement
- Microsoft Excel
- Fluent in Serbian
- Lesson Planning & Organizing
- Social media marketing
- Customer engagement
- Social media platforms
Timeline
Marketing Assistant
Illinois Retina Associates
04.2025 - Current
Dance Instructor
Little OL Korea
01.2022 - Current
Front Desk Receptionist, Tennis Coach
Tam Tennis & Fitness Club
06.2021 - Current
Bachelor of Science - Marketing
University of Illinois At Chicago
COMMUNITY INVOLVEMENT
Chemical X, Assistant Director & Performer, Chicago, IL, 09/2019 - Current
- Successfully competed in various Korean Pop-based competitions as part of a group.
- Conducted and facilitated dance workshops for enthusiasts of all skill levels.
- Collaborated with team members to create visually compelling and engaging content.
- Utilized platforms such as Instagram, TikTok, and YouTube to showcase performances, behind-the-scenes footage, and dance tutorials.
- Implemented analytics tools to track and analyze the effectiveness of social media campaigns, adjusting strategies to optimize reach and impact.
- Created audio mixes for competition and performance pieces.