Natasha D. Taylor

• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
• Reviewed test cases and test scripts for quality and identified additional areas to review.
• Optimized test cases to maximize success of manual software testing.
• Strengthened customer trust in products, meticulously verifying fixes for reported issues and ensuring smooth post-release operations.
• Reduced production issues by implementing rigorous regression testing before each release.
• Ensured smooth communication between QA and development teams, participating in regular meetings to discuss progress updates and address challenges collaboratively.

• Leads team in performing manual testing of applications and translates results into actions in collaboration with management

• Designs, scripts, configures, and runs performance tests to validate production readiness of software applications and infrastructure for stability and performance against Non-Functional Requirements

• Analyzes test data to determine pain points and recommend improvements or modifications to better meet customer needs

• Maintains documentation for testing activities and cases, ensuring team compliance to internal policies and procedures

• Provides summaries and assessments of the application’s performance, emphasizing trends over time, conducting deep dive analysis when necessary

• Collaborates with AppDev teams during story design to ensure new applications features are developed in a performant and resilient manner

• Independently performs post-production validation

• Assists with coordinating non-functional testing activities, including performance testing, concert testing, and pen testing

• Leads complex testing projects as a subject matter expert

• Relies on experience and judgement to perform job duties without supervision or direction

• Collaborates with management in determining technical knowledge pain points and developing training plans

• Offers advice and guidance to junior analysts, assisting in developing business/technical knowledge, analytical skills, and case management skills

• Facilitated successful handovers between development, QA, and support teams through clear documentation of issues discovered during UAT sessions.
• Providing insight to key decision makes and stakeholders via testing as a precursor to presenting business cases and roadmaps.

• Improved software quality by designing and executing comprehensive test plans.
• Supported rapid product development cycles with agile methodologies, ensuring consistent delivery of high-quality software releases.
• Maintained detailed documentation of test results, recording/identifying defects as bugs for future reference and analysis, streamlining the QA process.
• Contributed to the successful launch of several major software products by consistently meeting aggressive deadlines without compromising on quality assurance principles.
• Functions as a subject matter expert for Sales and Service
• Running various test on software to ensure it meets all standards and guidelines for consumers and stakeholders.
• Working closely with the software developers to correct issues by identifying any bugs in the application.
• Performing high level testing that includes functional and regression testing.
• Recording defect details, creating bugs

• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
• Trained and developed new team members in alignment with branch service standards and objectives.
• Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
• Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
• Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
• Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
• Developed strong relationships with key clients, contributing to significant growth in business revenue.

• Customer Service for Priority clients
• Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
• Maintained excellent client relations, resulting in increased referrals and repeat business.
• Increased customer satisfaction by providing personalized banking solutions and exceptional service.
• Identified customer desires and goals through needs-based sales tactics.

• Educated customers on various banking products and services, helping them make informed decisions about their finances.
• Boosted branch efficiency by streamlining processes and implementing new operational procedures.
• Maintained accurate records of transactions, ensuring compliance with company policies and financial regulations.
• Provided support during audits, ensuring all documentation was readily available for review by external parties.
• Aided in staff training initiatives, sharing knowledge and expertise to build a stronger workforce.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.