NATASHA FAIN
Midland,AR
Summary
To acquire a full-time or part-time position with opportunities for continued growth and responsibility.
Overview
16
16
years of professional experience
Work History
Fraud Analyst/Customer Service Agent
Sykes
08.2018 - Current
- Responsible for around 50+ calls a day
- Able to talk on the phone whilst working on a computer simultaneously.
- Assist clients with any fraudulent activity on their accounts.
- Process claims for clients.
- Address customer inquiries in a timely and accurate fashion.
- Give accurate and appropriate information when answering questions, troubleshoot any issues, and resolve any complaints.
- Properly directed inbound calls in phone queues to improve call flow.
- Show excellent customer service skills and be able to handle difficult calls.
- Worked in 5 systems Flash, Synergy, BOLT, Model and Interact to perform each call tasks.
Medical Assistant/Billing and Coding
Ivy Children’s Clinic
04.2017 - 04.2018
- Prepare patients for examinations, record vital signs, and test results.
- Perform general front desk duties including scheduling appointments, record keeping, answering phones, and filing.
- Running insurance verifications before and during patient’s appointments.
- Medical billing and coding.
- Administering immunizations.
- Work and appeal claim
- Calling Insurance to request pre-authorization for referrals.
- Extensive knowledge of EHR systems.
Scan Coordinator
SPROUTS Farmer Market
04.2015 - 02.2016
- Provides prompt and friendly customer service and maintains a positive work environment.
- Checks for any price updates from the corporate office, verifies, and changes as needed.
- Monitors sales events for accuracy in scanning and signage; maintains current knowledge of weekly ad items and ensures pricing integrity.
- Performs scan audits according to schedule.
- Ensures and maintains compliance with company and governmental regulations and COOL compliance.
- Maintains clean and organized scan office.
Manager (Dairy /Frozen Department)
Super C Mart
10.2009 - 11.2014
- Trained new team members and supervise employees per shift.
- Delegated tasks to team members to optimize productivity.
- Handled products and equipment in accordance with safety and sanitation guidelines.
- Directed and managed all functions of the dairy and frozen departments.
- Conducted price checks for cashiers and service clerks.
- Handled resets according to schedule, including deleted and new merchandise.
- Served shoppers in a prompt, courteous and friendly manner.
Education
Medical Assistant Diploma -
Brown Mackie College
Bedford, TXDiploma -
Kingston High School
Kingston, OKSkills
- Service and Support
- Computer software savvy
- Critical Thinker
- Great Multitasker
- Preauthorization
- Insurance Verification
- Active listening and communication
- Empathy
- Entry Writer
- Call Agent
- Dependable
- Reliable
- Account Management
Timeline
Fraud Analyst/Customer Service Agent
Sykes
08.2018 - Current
Medical Assistant/Billing and Coding
Ivy Children’s Clinic
04.2017 - 04.2018
Scan Coordinator
SPROUTS Farmer Market
04.2015 - 02.2016
Manager (Dairy /Frozen Department)
Super C Mart
10.2009 - 11.2014
Medical Assistant Diploma -
Brown Mackie College
Diploma -
Kingston High School