Brittney Look
CAPE CORAL
Summary
Achieved significant client retention through clear communication and a goal-oriented mindset, embodying a results-driven approach to continuous professional development. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Writing Agent , Customer Service Rep
Brightway Insurance
10.2023 - 03.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Actively pursued continuing education opportunities to remain current with industry regulations and trends.
Insurance Agent
Great Florida Insurance
11.2022 - 09.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Generated quotes and proposals for clients to match individual needs.
- Established credibility and trust with clients through transparent communication about policy options, costs, and benefits.
- Effectively managed multiple accounts simultaneously, prioritizing tasks based on urgency and importance.
- Actively pursued continuing education opportunities to remain current with industry regulations and trends.
Insurance Agent
Look Insurance Agency
03.2016 - 10.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Actively pursued continuing education opportunities to remain current with industry regulations and trends.
- Managed family owned agency
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Built long time clientele by listening to their needs and wants
- Collected premiums on or before effective date of coverage.
- Finalized sales and collected necessary deposits.
Customer Service Representative
Allstate Insurance Co
03.2005 - 03.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Actively pursued continuing education opportunities to remain current with industry regulations and trends.
Education
High School Diploma -
Bishop Verot High School
Fort Myers, FL05.2005
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Customer service abilities
- Goal-oriented mindset
- Clear Communication
- Organizational Skills
- Documenting information
- Ensuring customer satisfaction
- Service support
- Microsoft Office
- Microsoft Word
- Client Relationship Management
Timeline
Writing Agent , Customer Service Rep
Brightway Insurance
10.2023 - 03.2024
Insurance Agent
Great Florida Insurance
11.2022 - 09.2023
Insurance Agent
Look Insurance Agency
03.2016 - 10.2022
Customer Service Representative
Allstate Insurance Co
03.2005 - 03.2016
High School Diploma -
Bishop Verot High School
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