Natasha Ferrera
Salem,OR
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Field Representative
Mueller Reports
08.2024 - Current
- Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
- Optimized route planning to minimize travel time while maximizing client visits, resulting in greater efficiency and cost savings.
- Traveled up to 150 miles per day to visit customer locations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Intern Manager
Oregon Business Academy
05.2024 - Current
- Lead the preparation and delivery of pre-camp and onsite training (with the support of Lead Interns and program SMEs)
- Pre-camp support in auditing of operations manuals and intern training materials.
- Provide appropriate and timely pre-camp communication to the intern team
- Determine and carry out plan for selection of which interns are assigned to which teams (Operations, Student Life, Marketing)
- Lead daily intern debriefing meetings
- Manage the lead interns and intern teams
- Recommend and carry out any team restructuring as needed should obstacles and challenges arise
- Help to ensure camp health and safety protocols are being followed
Member Services Manager and Swim Instructor
Steamboat Island Tennis Club
03.2022 - 09.2023
- Managed a team of 10 staff members, providing coaching and professional development opportunities, resulting in overall improvement in performance metrics.
- Enhanced communication among team members, which resulted in increased efficiency and productivity.
- Taught daily swim instruction to students varying in ages and skill levels.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student and teammate confidence and performance.
Program Aide
City of Tumwater
05.2021 - 08.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Program Lab Aide
The Evergreen State College
02.2021 - 06.2021
- Improved lab efficiency by maintaining a clean and organized workspace, ensuring smooth daily operations.
- Reduced waste by efficiently managing supplies inventory and promptly restocking when necessary.
- Collaborated with fellow laboratory aides to ensure efficient distribution of tasks and workload balance.
- Demonstrated attention to detail while performing tests under time-sensitive conditions, ensuring accuracy in results delivered within deadlines.
Education
B.A - Interdisciplinary Studies
Central State University
Wilberforce, OH08.2024
Ecology and Natural Resource Management
The Evergreen State College
Olympia, WA01.2021
High School Diploma -
Sprague High School
Salem, OR06.2019
Skills
- Leadership skills
- ESRI
- ArcGIS
- Problem-Solving Skills
- Positive attitude
- Team Management
- Good communication skills
- Route coordination
- Goal-oriented mindset
- Customer relations
- Effective negotiation
Certification
- VITTA Basic Personal Lines Inspector- August 8th 2024-2026
- CPR/AED First Aid- July 2024-2026
- OLCC Permit- August 2024-2026
Timeline
Field Representative
Mueller Reports
08.2024 - Current
Intern Manager
Oregon Business Academy
05.2024 - Current
Member Services Manager and Swim Instructor
Steamboat Island Tennis Club
03.2022 - 09.2023
Program Aide
City of Tumwater
05.2021 - 08.2021
Program Lab Aide
The Evergreen State College
02.2021 - 06.2021
- VITTA Basic Personal Lines Inspector- August 8th 2024-2026
- CPR/AED First Aid- July 2024-2026
- OLCC Permit- August 2024-2026
B.A - Interdisciplinary Studies
Central State University
Ecology and Natural Resource Management
The Evergreen State College
High School Diploma -
Sprague High School
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