Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Natasha Flowers

Natasha Flowers

Independent Contractor
San Pedro,CA

Summary

Dedicated customer service representative with a strong background in sales and customer service. Highly motivated to ensure exceptional customer satisfaction, driving company success. Skilled in identifying customer needs and providing effective problem-solving solutions. Committed to delivering high-quality customer care to create positive experiences. Known for maintaining professionalism and a personable demeanor even under pressure.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Independent Contractor/Driver/Deliveries

Uber
05.2018 - Current
  • Ensured efficient transit for clients between specified destinations.
  • Adhered to navigational instructions from GPS systems and customer preferences.
  • Delivered exceptional customer service with a professional demeanor.

Independent Contractor

Instacart
01.2018 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.

Administrative Assistant

Flowers Maintenance service
09.2012 - 07.2016
  • Resolved client inquiries efficiently and professionally.
  • Ensured seamless operations by addressing any existing problems.
  • Performed occasional janitorial duties in commercial environments.

Retail Sales Associate

Macys Department Store
01.2011 - 01.2012
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Telesales Representative

Norfolk publishing
01.2010 - 01.2012
  • Contacted prospective accounts through cold outreach to generate new business opportunities.
  • Proposed complementary solutions to enhance overall service value.
  • Processed payments and answered merchandise questions.
  • Achieved a 20% uptick in sales with persistent outreach efforts.
  • Optimized productivity levels, setting personal goals for daily calls made and deals closed successfully.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.

Optical Sales Representative

US Vision
01.2009 - 01.2011
  • Informed clientele about available promotions or discounts regularly, driving additional sales opportunities while enhancing consumer loyalty.
  • Conducted comprehensive eye measurements for accurate prescription filling and optimal fit of eyewear.
  • Participated actively in continuing education opportunities to stay current with industry advancements while expanding personal expertise in the field of optics.
  • Provided training to new employees on product offerings, sales techniques, and company policies/procedures for a seamless onboarding experience.
  • Assisted customers in selecting frames, lenses, and other optical products based on their specific needs and preferences.

Education

Associate Of Business Administration - General Studies

Los Angeles Trade Tech
Los Angeles, CA

Skills

  • Driving
  • Customer service

Certification

  • Driver's License
  • First Aid Certification

Timeline

Independent Contractor/Driver/Deliveries

Uber
05.2018 - Current

Independent Contractor

Instacart
01.2018 - Current

Administrative Assistant

Flowers Maintenance service
09.2012 - 07.2016

Retail Sales Associate

Macys Department Store
01.2011 - 01.2012

Telesales Representative

Norfolk publishing
01.2010 - 01.2012

Optical Sales Representative

US Vision
01.2009 - 01.2011

Associate Of Business Administration - General Studies

Los Angeles Trade Tech

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Natasha FlowersIndependent Contractor