Tera Mills
Kennewick,WA
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Independent Contractor/Delivery Driver
Walmart Spark Delivery
2023.11 - Current
- Improved customer satisfaction by promptly delivering grocery orders with accuracy and professionalism.
Senior Ticketing Agent
Las Vegas Motor Speedway
2018.01 - 2021.07
- Supervisor keyholder, open/close store
- Provided superior customer service to customers
- Take in-bound and making out-bound campaign calls to customers
- Experienced in selling admission tickets and extra packages from Ticketmaster using Archtics system
- Maintained accurate records of transactions, ensuring accountability in all financial exchanges.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Sold, printed and issued tickets to guests.
Sales Associate
ANN INC.
2017.11 - 2018.02
- Recover and replenish the store
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed efficient cash register operations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Certified Custom Framer
Michaels Arts & Craft
2013.11 - 2018.02
- Experience with framing priceless museum quality artwork and specialty framing
- Assisted clients in selecting appropriate frame styles, matting, and glass options for their artwork or memorabilia.
- Educated customers about proper care techniques for framed items, contributing to the longevity of their investments in art or memorabilia preservation.
- Promoted the company''s custom framing services at local events or exhibitions, generating interest among potential clients within the community.
- Used nail guns, saws and grinders safely and without incident.
- Cut and joined wood, using precise measurements and proper techniques to create frames of different sizes
Supervisor/Key Holder
Brooks Brothers, Incorporated
2012.01 - 2013.11
- Direct and delegate the activities to the staff to ensure complete and efficient customer service
- Maintained knowledge of current sales and promotions
- Watched for and recognizing security risks and thefts.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Assistant Manager
Jones Apparel Group Usa, Inc
2011.05 - 2012.01
- Oversaw store operations and developed successful sales plans to grow store's profitability
- Enhanced the customers experience by leading team of associates in providing strong customer service
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Supervisor/Key Holder
Brooks Brothers
2006.09 - 2009.11
- Receiving merchandise, equipment, and supplies
- Moving stock to sales floor, back stock, or shelves in designated areas according to style, size, or type of material
- Prepared merchandise for shipment to customer and other locations
- Manager on duty
- Open/close store.
Education
High school diploma - General
Chattahoochee County High School
Fort Walton Beach, FLSkills
- Call Center
- CSR
- Customer Care
- Customer Service
- Planograms
- Telemarketing
- Merchandising
- Sales
- Retail Sales
- Cash Handling
- Assistant Manager Experience
- Loss Prevention
- Banking
- Pricing
- Store Management Experience
- Sales Management
- POS
- Order fulfillment
- English
- Supervising experience
- Retail management
- Management
- Upselling
- Inventory Control
- Research
- Office Management
- Freight Experience
- Purchasing
- Guest Services
- Microsoft Office
- Negotiation
- Account Management
- Forecasting
- Cash handling
- Basic math
- Communication skills
- Customer service
- Sales management
- Retail sales
- Cash register
- Typing
- Windows
- Driving
- Office management
- Freight
- Payroll
- Guest services
- Computer skills
Certification
Driver's License, 11/01/19, 07/01/27
Timeline
Independent Contractor/Delivery Driver
Walmart Spark Delivery
2023.11 - Current
Senior Ticketing Agent
Las Vegas Motor Speedway
2018.01 - 2021.07
Sales Associate
ANN INC.
2017.11 - 2018.02
Certified Custom Framer
Michaels Arts & Craft
2013.11 - 2018.02
Supervisor/Key Holder
Brooks Brothers, Incorporated
2012.01 - 2013.11
Assistant Manager
Jones Apparel Group Usa, Inc
2011.05 - 2012.01
Supervisor/Key Holder
Brooks Brothers
2006.09 - 2009.11
High school diploma - General
Chattahoochee County High School
Driver's License, 11/01/19, 07/01/27
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