Summary

Overview

Work History

Education

Skills

References

Timeline

Natasha Foster

Roswell

Summary

As a technology professional with an extensive background in the mortgage industry, I’m seeking to leverage my industry experience, organizational and leadership abilities, and functional skills to help build products and services that serve the mortgage (or related) industry. I have a verifiable history of providing significant value to previous employers. I’m an aggressive problem solver, I’m self-directed, I’m results-oriented, and I’m comfortable being held accountable for a high level of quality under tight timelines.

Experienced Product Owner with a significant background in managing cross-functional teams and overseeing product development from conception to market launch. Strengths include adeptness in Agile methodologies, strategic planning, backlog grooming and stakeholder management. Demonstrated ability to drive product vision while ensuring alignment with business goals has resulted in successful launches and notable market growth in previous roles.

Overview

years of professional experience

years of post-secondary education

Work History

Product Owner / Project Manager - Document Services

CANDOR TECHNOLOGY

Alpharetta

03.2022 - 08.2025

Managed an offshore Business Process Outsourcing (BPO) team responsible for processing borrower-supplied documents, ensuring accuracy, productivity, and adherence to SLAs.
Oversaw projects implementing Intelligent Character Recognition (ICR) to automate structured data extraction, integrating results into Candor’s Loan Engineering System (LES).
Coordinated daily operations across internal underwriters, software developers, operations staff, leadership, and vendor partners to streamline workflows and optimize throughput.
Directed end-to-end project planning, including requirements gathering, milestone tracking, and performance reporting to leadership.
Implemented process improvements and quality controls to reduce error rates and increase efficiency, improving both BPO team performance and system reliability.
Built strong relationships with vendor partners to ensure alignment of deliverables, timelines, and compliance requirements.
Skills: Product Ownership
Project Management
BPO Team Management
Cross-Functional Collaboration
Process Improvement
Vendor Management
Data Automation
Stakeholder Communication
Jira
SharePoint
Teams
MS Office
Smartsheet
VS Code
Familiar with AWS
Collaborated with cross-functional teams to define product vision and roadmap.
Prioritized product backlog items based on business needs and customer feedback.
Engaged with stakeholders to gather requirements and validate solutions.
Gathered and prioritized product requirements from stakeholders.
Provided training and support for users as needed throughout the product lifecycle.
Developed process documentation related to the product life cycle management.
Performed QA testing of new features prior to their release into production environment.
Oversaw team resources and allocated assignments.
Managed risks and resolved issues that affected product scope, schedule, and quality.

Closer

COMPASS MORTGAGE

Warrenville

01.2021 - 01.2022

Disclosed the preliminary Closing Disclosure (CD) 3+ days prior to closing, ensuring compliance with state and federal regulations.
Communicated effectively with borrowers to clarify costs and procedures, enhancing their understanding and confidence.
Managed and resolved documentation issues, acting as a crucial intermediary among all parties in mortgage transactions.
Prepared and reviewed loan closing packages, contributing to a seamless closing process and client satisfaction.

Processor / Closer

BUCKHEAD HOME LOANS

Roswell

01.2016 - 01.2021

Liaison between interested parties to ensure that loan requirements are met, whether processing a file or closing.
Assist Lead Processor with gathering conditions, reviewing and submitting for clear to close.
Reviewing closing documents required to initiate CD request.
Coordination, review and approval of all CD’s prior to disclosure to borrowers.
Scheduling closing with all parties, carrying out closed loan package review and funding authorization.

Logistics Manager / Sr. Sales Support

GLOBAL CONNECTION INC OF AMERICA

Norcross

01.2011 - 01.2016

I played a pivotal role in enhancing logistics and administrative processes at Global Connection Inc. of America, achieving measurable improvements in efficiency.
Streamlined travel management for a team of 15+, resulting in cost savings through negotiated corporate rates.
Created and maintained control logs for marketing materials, ensuring compliance during surprise audits.
Oversaw payroll for over 30 temporary employees, validating hours and improving payroll accuracy.