Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Giddings

Media,IL

Summary

Dynamic professional with expertise in client relations and data entry, refined at Bi-County Insurance. Excelled in managing high call volumes and resolving customer issues efficiently. Proven ability to enhance customer satisfaction and loyalty through exceptional service. Adept at multitasking and maintaining accuracy in fast-paced environments, contributing to operational success and client retention.

Overview

14
14
years of professional experience

Work History

CSR/Agent

Bi-County Insurance
02.2019 - Current
  • Assisted clients in navigating insurance policies and claims processes.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained accurate records of client interactions and policy details in management systems.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.

Server/Shift Lead

Chicks On The Square
07.2013 - 01.2025
  • Provided exceptional customer service to enhance guest satisfaction and loyalty.
  • Accurately processed orders using point-of-sale systems to ensure efficient service delivery.
  • Assisted in training new staff on menu knowledge and operational procedures.
  • Maintained cleanliness and organization of dining area to create inviting atmosphere.
  • Collaborated with kitchen staff to coordinate timely food preparation and delivery.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

CSR/Personal Banker

Citizens Bank
08.2014 - 05.2017
  • Supported customers with inquiries and account management through effective communication and problem-solving skills.
  • Assisted in resolving customer complaints, ensuring satisfaction and adherence to bank policies.
  • Processed transactions accurately, maintaining compliance with banking regulations and company standards.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.

Teller/Personal Banker

MidAmerica National Bank
04.2011 - 08.2014
  • Processed customer transactions efficiently and accurately, ensuring compliance with bank policies.
  • Assisted clients with account inquiries, providing clear information and resolving issues promptly.
  • Maintained cash drawer accuracy through diligent counting and balancing procedures daily.
  • Supported branch operations by managing deposits, withdrawals, and loan payments effectively.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.

Education

No Degree - Special Education

Southern Illinois University, Carbondale
Carbondale, IL

Skills

  • Data entry and file management
  • Client relations and customer service
  • Scheduling and office administration
  • Document handling and mail processing
  • Multi-line telephone operation and phone etiquette

Timeline

CSR/Agent

Bi-County Insurance
02.2019 - Current

CSR/Personal Banker

Citizens Bank
08.2014 - 05.2017

Server/Shift Lead

Chicks On The Square
07.2013 - 01.2025

Teller/Personal Banker

MidAmerica National Bank
04.2011 - 08.2014

No Degree - Special Education

Southern Illinois University, Carbondale

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Natasha Giddings