Open To Work
Donna Parker
Parnell Robinson Insurance
Shreveport,LA
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
CSR/AgentAgentFile Clerk, Finance, Underwriter, Claims
Work Type
Full Time
Location Preference
On-Site
Location:
Shreveport, LA
Open to relocation:
Yes
Important To Me
Healthcare benefitsPaid time off
40
years of professional experience
Detail-oriented professional with extensive experience in customer service and payment processing. Known for strong organizational skills and ability to clarify policies, ensuring informed decision-making and enhanced customer loyalty.
Work History
CSR/Agent
16 Years 5 Months- Resolved customer inquiries promptly, ensuring high levels of satisfaction and loyalty.
- Clarified product information and policy details to support informed decision-making for clients.
- Maintained detailed records of customer interactions in CRM system to enhance service quality and support operations.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Informed customers about billing payment processing and support policies to enhance understanding.
Agent
10 Years 10 Months- Developed strong relationships with clients, fostering trust and loyalty through personalized communication.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed policy renewals and updates, ensuring compliance with regulations and company standards.
- Collaborated with team members to streamline processes, improving overall operational efficiency.
File Clerk, Finance, Underwriter, Claims
12 Years 3 Months- Demonstrated self-motivation by consistently meeting deadlines and completing tasks independently.
- Adapted quickly to fast-paced environments by managing multiple tasks efficiently.
- Collaborated with team members while also completing individual tasks successfully.
- Learned new processes quickly, adapting to changes in work environments or tasks.
- Organized and maintained accurate filing systems for sensitive documents.
- Processed incoming and outgoing correspondence efficiently to ensure timely delivery.
Education
High School Diploma
Skills
CRM management
CRM data management
Payment processing
Customer focus
Building rapport
Scheduling
Document management
Microsoft Excel
Microsoft Outlook
Office equipment operation
IT skills
Account updating
Timeline
CSR/Agent
Parnell Robinson Insurance
02.2010 - 07.2026Read More
Agent
State Farm Insurance
03.1999 - 01.2010Read More
File Clerk, Finance, Underwriter, Claims
Patterson Insurance
10.1986 - 01.1999Read More
Bossier High School
High School Diploma
Read More
P & C License, L & H License, Notary
P & C License - 1999
L & H License - 1999
Notary - 2000