Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Gonzalez

Chicago,IL

Summary

Skilled individual with the passion of helping others. Extremely driven and hard working.

Overview

7
7
years of professional experience

Work History

Bartender

Sunda Asian
02.2024 - Current
  • Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
  • Increased overall revenue with creative drink promotions and themed events.
  • Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
  • Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.

Personal Trainer

Self Employed
01.2018 - Current
  • Enhanced client fitness levels by creating personalized workout routines tailored to individual goals and abilities.
  • Improved overall client satisfaction by providing attentive coaching, guidance, and motivation throughout training sessions.
  • Developed customized nutrition plans to support clients'' weight loss, muscle gain, and performance goals.
  • Streamlined online training platform for easy access, leading to higher client satisfaction and engagement.

Lead Bartender

London House Chicago
01.2022 - 12.2023
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Streamlined bar operations by implementing efficient inventory management systems and staff scheduling.
  • Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
  • Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.

Fraud Analyst IDES

Insight Global
03.2021 - 12.2021

Received reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.

Examined, categorized and sorted incoming documents meeting the daily quota every single day (100+ documents)

Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.

Verified data files prior to entry to maintain high data accuracy.

Kept optimal quality levels to prevent critical errors and support team performance targets.

Dispatcher/Customer Service

Professional Business Providers
02.2020 - 11.2020
  • Provide accurate scheduling for aircrafts to use city and airport gates.
  • Ensure maintenance of all airport gates, bridges, portable water, A/C, heater.
  • Maintain operational efficiency through following proper office protocols record all messages delivered in a timely fashion.
  • Making sure that all the orders of any parts needed where correctly entered and tracked in inventory.

Education

Associate of Science - Biology

Harold Washignton College
Chicago IL
06.2020

Skills

  • Physical Fitness
  • Planning and coordination
  • Human relations
  • Cultural Awareness
  • Relationship building and management

Timeline

Bartender

Sunda Asian
02.2024 - Current

Lead Bartender

London House Chicago
01.2022 - 12.2023

Fraud Analyst IDES

Insight Global
03.2021 - 12.2021

Dispatcher/Customer Service

Professional Business Providers
02.2020 - 11.2020

Personal Trainer

Self Employed
01.2018 - Current

Associate of Science - Biology

Harold Washignton College
Natasha Gonzalez