NATASHA GRIFFIN
Houston
Summary
Registered Pharmacy Technician with over 20 years of experience supporting pharmacy operations in high-volume retail pharmacy environments, with a strong focus on prescription accuracy, regulatory compliance, and patient safety. Proven ability to process prescriptions accurately, resolve insurance and billing issues, and provide exceptional customer service. Highly detail-oriented, with strong knowledge of controlled substance regulations, medication storage standards, and pharmacy systems. Reliable, efficient, and committed to patient safety and service excellence.
Overview
23
23
years of professional experience
2
2
Certifications
Work History
Registered Pharmacy Technician
Randalls Food and Drugs
Houston
10.2002 - Current
- Accurately process and enter prescriptions, insurance, and billing information in compliance with state and federal pharmacy regulations.
- Calculate dosages, fill prescriptions, and prepare medication labels with exceptional accuracy to ensure patient safety.
- Support pharmacists in daily dispensing operations within a high-volume retail pharmacy setting.
- Resolve complex insurance, prior authorization, and third-party billing issues by coordinating with insurance providers.
- Maintain proper storage, inventory control, and documentation for controlled substances and prescription medications.
- Utilize pharmacy management systems and automated dispensing technology to manage patient profiles and prescription workflow.
- Provide professional, compassionate customer service in person and over the phone, addressing patient questions and concerns.
- Identify and resolve non-routine issues related to billing discrepancies, system errors, and workflow efficiency.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Prepared compound medications under the supervision of a licensed pharmacist.
Education
Some College (No Degree) - Pharmacy Technology
National Institute of Technology
Houston, TX05-2001
Lone Star College
Houston, TX05-2000
High School Diploma -
Nimitz High School
Houston, TX05.1998
Skills
- Prescription Processing
- Data Entry
- Insurance Billing
- Third-Party Billing Resolution
- Controlled Substance Compliance
- Medication Storage
- Inventory management
- Customer service
- Patient support
- Pharmacy systems
- Automation
- Dosage Calculations
- Label Preparation
- Immunization Support
- Immunization Administration
- Accuracy
- Confidentiality
- Regulatory compliance
- Aseptic techniques
- Intravenous admixture preparation
- Ordering and stocking medications
- Drug inventory control
- Sterile technique
- IV preparation
- Clean room procedures
- Compounding techniques
Certification
- Registered Pharmacy Technician (RPhT)
- Immunization Certified Pharmacy Technician
- Basic Life Support (BLS)
- CPR Certified
Timeline
Registered Pharmacy Technician
Randalls Food and Drugs
10.2002 - Current
Some College (No Degree) - Pharmacy Technology
National Institute of Technology
Lone Star College
High School Diploma -
Nimitz High School