Microsoft Word excel
Hi, I’m
Natasha Hall
Housekeeper, Customer Service Provider, Janitorial, Goal Oriented
Hinton,WV
Summary
Dynamic professional with extensive experience in food preparation and operational efficiency at Arby's Restaurant. Proven ability to enhance kitchen productivity and ensure compliance with health standards. Skilled in ingredient preparation and mentoring staff, fostering a collaborative environment that drives success. Committed to delivering high-quality service and optimizing processes for improved outcomes.
Overview
2
Certifications
17
years of professional experience
Work History
Arbys Resturant
Opening Preparation
Job overview
- Expedited store opening preparation, completing all assigned tasks before business hours commenced each morning.
- Provided ongoing support for clients, offering guidance on meal planning, grocery shopping, and food preparation techniques.
- Ensured timely deliveries with diligent shipment preparation and coordination.
- Developed comprehensive warm-up routines tailored to specific sports requirements for optimal preparation before practices or competitions.
- Assisted in the successful completion of annual audits through timely preparation of accurate financial statements.
- Assisted in budget preparation for property expenses, contributing towards cost-effective management practices.
- Streamlined pool opening procedures by preparing necessary equipment and facilities before guests arrived.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Supported daily operations of the store including opening/closing tasks, restocking merchandise, and performing routine maintenance duties.
- Increased store efficiency, managing daily operations such as opening, closing, and staff supervision.
- Completed daily opening and closing procedures promptly, ensuring smooth operations at all times.
- Ensured compliance with local health codes and safety regulations, maintaining a clean and safe environment for food preparation and service areas.
- Handled time-sensitive projects, including store openings and special events, ensuring all merchandising requirements were met promptly and efficiently.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Managed store opening and closing duties including cash register reconciliation, security measures, and general preparation for the following day''s business operations.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Implemented food safety protocols, ensuring high quality standards were met consistently in meal preparation efforts.
- Increased kitchen efficiency by streamlining meal preparation processes and effectively managing food inventory.
- Collaborated with kitchen staff to ensure timely preparation of orders, minimizing wait times for customers.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
- Implemented cost-saving measures in food preparation and service, contributing to overall operational efficiency.
- Streamlined meal preparation process for faster and higher-quality results.
- Managed store opening/closing procedures efficiently to minimize downtime and maintain security standards.
- Assisted in meal preparation while maintaining food safety standards.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Efficiently multitasked between beverage preparation and food orders during peak hours, maintaining timely service for all customers.
- Assisted the kitchen staff with food preparation tasks, contributing to efficient order processing times.
- Mentored new workers in food preparation, sanitation and safety procedures.
Arbys Resturant
Cashier
SUBWAYRestaurants
Cashier
Daycare Services for ChildrenFrankfort, In
Business Owner
01.2007 - 07.2023
Job overview
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Implemented cutting-edge technology solutions to enhance operational productivity and customer engagement.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Pioneered customer feedback system, utilizing insights to refine products and services continually.
- Established strong customer relationships through excellent communication and attentive service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Fostered positive company culture, attracting and retaining top talent through motivational leadership.
LaQuinta Inn & SuitsIndianapolias , In
Housekeeping and Laundry Attendant
11.2018 - 08.2020
Job overview
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
- Optimized workflow efficiency by proactively identifying maintenance issues in guest rooms and reporting them promptly to management.
- Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
- Reduced laundry expenses by effectively managing linen inventory and ensuring proper usage of supplies.
- Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Played an integral role in maintaining a positive reputation for the hotel property, resulting from consistently well-maintained and clean accommodations.
- Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Upheld strict confidentiality regarding sensitive information encountered during the course of duty, including guest personal belongings left unattended in their rooms.
- Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
- Elevated guest satisfaction rates through exceptional care for their items during laundry service, ensuring proper handling and storage of delicate garments.
- Consistently met high-performance expectations set forth by management while maintaining exceptional levels of professionalism under pressure situations.
- Supported hotel sustainability efforts through responsible waste disposal and recycling initiatives as part of daily duties.
- Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Responded to requests from patrons for linens and toiletries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Rotated linens in storerooms and replenished when supplies ran low.
- Polished fixtures to achieve professional shine and appearance.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Tashas Cleaning ServicesFrankfort, In
Business Owner
07.2013 - 12.2019
Job overview
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Trained and motivated employees to perform daily business functions.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
- Achieved significant cost savings by renegotiating service contracts without sacrificing quality or service levels.
- Elevated brand visibility by spearheading comprehensive digital marketing campaign.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Fostered positive company culture, attracting and retaining top talent through motivational leadership.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
SUBWAY®RestaurantsIndianapolias, In
Lineworker Trainee
04.2017 - 10.2018
Job overview
- Supported overall operational success by maintaining accurate records of completed work orders and reporting any issues encountered during tasks.
- Fostered positive relationships with customers by courteously addressing concerns and providing accurate updates on service restoration timelines.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Increased sales of promotional items by informing customers about current offers.
- Improved efficiency, organized checkout area for optimal workflow.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Enhanced shopping experience, provided product information and location assistance.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Shared knowledge gained during training sessions with fellow crew members, fostering a collaborative environment that prioritized continuous learning and skill development.
- Maintained cleanliness and organization at job sites, promoting a safe work environment for all crew members involved in project execution.
- Enhanced safety practices by adhering to industry regulations and participating in ongoing training sessions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Offered product samples to customers, generating additional sales through taste-testing.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Prepared various dishes according to established recipes, maintaining consistency in taste and presentation.
- Checked refrigerated and frozen cases and replenished low stock every day.
- Maintained proper signage and pricing information for displays, cases and counters.
- Demonstrated commitment to continuous improvement by actively seeking and incorporating feedback on performance, leading to enhanced productivity and customer satisfaction.
- Maintained a clean and organized workspace, ensuring efficient food preparation and safety.
- Participated in educational opportunities to increase product knowledge.
- Maintained knowledge base of company pricing, products and services.
- Prepared food items by following recipes and product directions.
- Maintained high level of efficiency in fast-paced work environment.
- Assisted in the creation of visually appealing displays that drew customers'' attention to featured items or promotions.
- Supported new team member onboarding through mentoring initiatives sharing knowledge and skills vital for success within the role.
- Prepared menu orders for customers, ensuring quality and visual presentation.
- Provided support during peak hours, effectively managing increased workload without compromising quality or speed of service.
- Reduced food waste by implementing proper storage techniques and monitoring expiration dates closely.
- Developed strong product knowledge to provide accurate information and make personalized recommendations to customers.
- Communicated effectively with team members regarding daily objectives, coordinating efforts for a cohesive work environment.
- Prepared all live seafood and adhered to all company food safety and sanitation guidelines.
- Demonstrated flexibility by working across multiple stations within the prepared foods department as needed.
- Arranged supplies and equipment between storage and work areas.
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Handled cash transactions accurately, processing payments quickly while maintaining a professional demeanor with customers.
- Adhered to strict food safety guidelines, minimizing potential contamination risks and ensuring customer wellbeing.
- Greeted customers with friendly demeanor to enhance positive guest experience.
- Contributed to store sales goals by upselling complementary items and promoting seasonal offerings.
- Organized food and products by date and maintained adequate supplies.
- Streamlined workflow processes for improved efficiency, resulting in faster order fulfillment during busy periods.
- Collaborated with team members to complete tasks efficiently and deliver high-quality products consistently.
- Assisted in inventory management, reducing waste and optimizing stock levels for maximum freshness.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Stocked and rotated food items according to expiration dates.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained high personal grooming standards and uniform presentation.
- Lifted and carried heavy materials.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Assisted in setting up and breaking down kitchen stations.
- Monitored food temperature, discarding items not stored correctly.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Trained new staff on food preparation and safety procedures.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Pushed, pulled and transported large loads and objects.
Education
Ivy Tech Community College of IndianaIndianapolis, IN
High School Diploma
2011
Skills
Opening preparation
Chemotherapy preparation
Quiz and test preparation
Housekeeping and meal preparation
Hot food preparation
Ingredient preparation expertise
Beverage preparation techniques
Food serving and preparation
Specialized dietary meal preparation
Advanced fruit preparation
Food preparation assistance
Teaching material preparation
Monitoring food preparation
Food packaging and preparation
Facility opening and closing
Food preparations
Training material preparation
Food and beverage preparation
Summary preparation
Banking document preparation
Customer order preparation
Electronic document preparation
Sauce preparation proficiency
Accomplishments
- Achieved Result through effectively helping with Task.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
Additional Information
Ian very Goal Oriented, Hard Working, Organized, Time Mangeable, Friendly, Polite, Honest, TrustWorthy, Truthful, Great Communication Skills, Great Listener, Follows Directions Easily, Quick Learner, Outgoing, Great With Customers, People Person, Dedicated, Very Committed Once I Start Something Love To Finish It. Team Player but at the same time can be a Leader when needed to be. Flexible I can cover shifts when needed to or work over time if needed, Dependable and Very Strong Willed and Strong minded.
Software
Social media
Selling platforms
Store creator
Certification
Cpr license
Interests
Experience, learning, people, Traveling, Outdoors, Indepence
Timeline
Cpr license
11-2025
Housekeeping and Laundry Attendant
LaQuinta Inn & Suits
11.2018 - 08.2020
Lineworker Trainee
SUBWAY®Restaurants
04.2017 - 10.2018
Serve safe
07-2015
Business Owner
Tashas Cleaning Services
07.2013 - 12.2019
Business Owner
Daycare Services for Children
01.2007 - 07.2023
Ivy Tech Community College of Indiana
High School Diploma
Opening Preparation
Arbys Resturant
Cashier
Arbys Resturant
Cashier
SUBWAYRestaurants