Natasha Harris
Grand Prairie,TX
Summary
Results-driven Clinic Operations Manager with 10+ years of experience optimizing physician office workflows, patient care services, and staff performance in multi-site healthcare settings. Adept at managing daily clinic operations, ensuring compliance with healthcare policies, and enhancing patient-centered care. Proven success in staffing, financial oversight, and strategic planning to drive operational efficiency and improve key performance metrics. Skilled in policy development, reimbursement processes, and patient complaint resolution to ensure high-quality, value-based care.
Overview
18
18
years of professional experience
Work History
Clinic Administrator
UnitedHealth Group
10.2014 - Current
- Directed daily operations across five medical offices, implementing front-end revenue cycle workflows and achieving a 15% improvement in patient satisfaction scores by streamlining processes and enhancing access.
- Supervised and evaluated staff performance, providing ongoing training and mentorship to support employee engagement and professional growth.
- Reduced ECO Clinic Staff Turnover to under 25% in 2024
- Collaborated with senior clinical leaders to develop business strategies, streamline workflows, and achieve key operational and financial performance metrics.
- Improved October 2024 EXI Survey Results by 3% over October 2023 EXI Results
- Utilized data-driven decision-making to identify improvement opportunities, reducing inefficiencies by 15% and enhancing population health outcomes through targeted interventions.
- Ensured compliance with healthcare regulations, coordinated with stakeholders on budgeting and financial management, and maintained adherence to safety standards.
- Partnered with physicians to develop and monitor initiatives aligned with value-based care objectives, ensuring measurable outcomes in quality metrics.
Medical Receptionist
Medical Center of Arlington - Sports Medicine
06.2007 - 09.2008
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific therapy area
- Schedules appointments and enters appointment date and time into computerized scheduler.
- Immediately greets and directs patients and visitors and answers telephone calls promptly and courteously.
- Registers patients by verifying that patient's record is up to date and accurate.
- Verifies patient insurance information and updates and maintains patient information in Electronic Medical Record.
- Coordinates referrals for patients through insurance and other physician offices.
- Reviews accounts of scheduled patients for balances and expired referrals and addresses with patient for resolution.
- Collects co-payment and balances from patients and reconciles daily cash report.
- Receives medical records requests and disability forms.
- Records patient communications within the electronic medical record.
Education
MBA - Project Management
Capella University
Minneapolis, MN12-2025
Bachelor of Science - Psychology
Capella University
Minneapolis, MN06-2024
Bachelor of Arts - Business Administration And Management
Remington College
Knoxville, TN08-2016
High School Diploma -
Robert .E. Lee High School
Tyler, TX05-2003
Skills
- Clinic Operations and Administration
- Revenue Cycle and Reimbursement Management
- Staff Training and Development
- Policy Development and Implementation
- Patient-Centered Care and Improvement
- Patient Relations and Complaint Resolution
- Healthcare Compliance and Safety
- Financial and Budget Management
- Strategic Planning and Optimization
- Healthcare Data Analysis and Reporting
- Performance Scorecard Development
- Market Operations and Business Strategy
- Integration and Acquisition Management
- Provider Relations and Education
Timeline
Clinic Administrator
UnitedHealth Group
10.2014 - Current
Medical Receptionist
Medical Center of Arlington - Sports Medicine
06.2007 - 09.2008
MBA - Project Management
Capella University
Bachelor of Science - Psychology
Capella University
Bachelor of Arts - Business Administration And Management
Remington College
High School Diploma -
Robert .E. Lee High School
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