NATASHA HARRIS WILLIAMS

West Palm Beach

Summary

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

years of professional experience

Work History

Customer Experience Manger-Brand

Victoria Secret

Wellington

05.2025 - Current

Drives top-line sales by leading the sales floor, directing associates, and personally selling.
Mentors and coaches team members to build product knowledge and improve selling skills.
Ensures high customer satisfaction through engaging service and personalized styling.
Maintains brand visual standards, manages replenishment, and supports operational tasks.
Reviews business reports to make data-driven decisions on sales strategies

General Manager /DMIT

WSS (FootLocker/Eurostar)

10.1999 - 05.2025

Overseeing daily operations, including staff scheduling, customer service, and ensuring compliance with company policies and regulations.
Monitoring performance metrics and identifying areas for improvement
Managing budgets and financial performance, tracking expenses and revenue.
Implementing operational best practices and process improvements
Built and maintained relationships with vendors and suppliers.
Developing and executing strategic plans aligned with company goals
Identifying market trends and opportunities for growth
Analyzing data to make informed business decisions
Hiring, training, and developing staff across all departments
Motivating and coaching employees to achieve performance goals
Evaluating employee performance and addressing performance issues
Building and maintaining a positive team culture
Ensuring excellent customer service and resolving customer complaints
Building relationships with key customers and stakeholders
Monitoring customer feedback and
Maintaining relationships with external partners and community organizations
Strong leadership and communication skills
Proven ability to manage budgets and financial performance
Excellent problem-solving and decision-making skills
Strong operational and organizational skills
Experience in managing diverse teams
Ability to adapt to changing market conditions

Education

Bachelor's - Finance

Texas Southern University

Houston, TX

12-2007

References

References available upon request

Work Permit

Authorized to work in the US for any employer

Timeline

Customer Experience Manger-Brand

Victoria Secret

05.2025 - Current

General Manager /DMIT

WSS (FootLocker/Eurostar)

10.1999 - 05.2025

Bachelor's - Finance

Texas Southern University

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