Camryn Wilson
Augusta,GA
Summary
Customer Experience Specialist with background in enhancing client satisfaction and loyalty through effective communication and problem-solving. Strong emphasis on team collaboration, achieving results, and adapting to evolving needs. Skilled in conflict resolution, process optimization, and customer relationship management. Known for reliability and proactive approach to improving service standards.
Overview
7
7
years of professional experience
Work History
Customer Experience Manager/Customer Experience Lead/Brand Operations
Victoria’s Secret
11.2018 - Current
- In my time at Victoria’s Secret I have held various titles and positions. As a CEM I have consistently upheld the importance of the head coach role and leading with our core values in observation loops. I maintain a growth mindset with faced with criticism and company changes. I am passionate about the products we offer and the confidence we instill in our customers.
- I take pride in ensuring customer satisfaction by product knowledge and team talent. Everyday is an opportunity to create lasting relationships to maintain loyal customers.
- In my time as a CEL I successfully integrated our replenishment template and our store was consistently recognized in the district for being #2 in RFID. As Brand Operations Supervisor, my duties consisted of leading a team of 4-6 to process products in a timely-manner, prep product for floorsets and lead said product changes.
Substitute Teacher
ESS Substitute
08.2021 - 08.2023
- As a substitute teacher I have learned many leadership and time management skills in leading short lessons, class work and other school activities planned for the day.
- I am determined and an adaptive person. Each day is a new schedule, new class, and new students. I am always willing to try new methods to solve problems, reasoning and instill encouragement. I enjoyed making my class a safe environment by promoting emotional intelligence in everyday situations.
Education
Bachelor’s of Science - Business Administration, Management
Western Governors University
OnlineSome College -
Collin County Community College
McKinney, TX05.2018
High School Diploma -
Wylie High School
Wylie, TX05.2017
Skills
- Experienced leader with a strong background in customer satisfaction and team development, focused on driving operational excellence and fostering a positive environment
- Proven ability to adapt and implement efficient processes in everchanging trends Eager to leverage skills as a Store Manager to enhance team performance and customer loyalty
Timeline
Substitute Teacher
ESS Substitute
08.2021 - 08.2023
Customer Experience Manager/Customer Experience Lead/Brand Operations
Victoria’s Secret
11.2018 - Current
Bachelor’s of Science - Business Administration, Management
Western Governors University
Some College -
Collin County Community College
High School Diploma -
Wylie High School
Crystal Award- 2024
Earned for being a top performance store through bras, conversion and sales, during the 2024 Holiday Season.