Natasha Jenks
Lebanon,OR
Summary
Detail-oriented administrative professional with over six years of experience in customer service. Organizes and manages simultaneous tasks to support customers and staff members and accomplish business goals. Highly efficient planning, problem-solving, and communication skills.
Overview
12
12
years of professional experience
Work History
Office Manager
Bell Turbo
Albany, OR
08.2021 - Current
- Provide exceptional customer service when greeting customers and addressing their inquiries and concerns in person or via phone calls or email correspondence.
- Assist customers in finding the correct products to fit their needs and ordering and invoicing as needed in a timely manner.
- Depositing cash and checks to or... handling money?
- Conducting regular inventory assessments of product and office supplies, ordering necessary items proactively
- Communicating effectively and something here with other employees from numerous locations via email and phone.
- Frequently creating and maintaining spreadsheets in Microsoft Word and Excel.
- Created and maintained physical filing systems in the office to
- Handle sensitive customer information with discretion, maintaining confidentiality and customer trust.
- Use industry expertise, customer service skills, and analytical nature to resolve customer concerns.
- Receiving and packing customer product for shipping in safe and timely manner.
- Learn multiple programs and maintain the ability to teach and assist others within the program functions, while continuing training following updates to the programs.
Operations Team Member
Lowes
02.2016 - 07.2021
- Shipped packages and received goods and materials under guidance of company’s procedures.
- Moved freight within warehouse environment using forklifts and other equipment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Researched and resolved issues regarding received, stored, and shipped freight
- Effectively communicate, verbally and written, with team members and management to achieve goals correctly and safely
- Safely handle and dispose of hazardous materials according to OSHA policies and procedures.
- Ability to switch departments and job functions multiple times throughout the day, quickly and efficiently.
Cook
The Oaks at Lebanon
01.2012 - 07.2016
- Worked with kitchen staff to prep, cook, and serve meals for over 100 residents multiple times a day
- Performed training of new members of the staff.
- Sanitized food preparation areas, grills and equipment as well as resident dining areas after every meal.
- Assist other departments in everyday functions when needed.
- Answered and screened calls after office hours, directing customers to appropriate departments.
- Take on and/or delegate jobs to others as needed due to staffing shortages or illness within the retirement community.
Education
High School Diploma -
West Albany High School
Albany, OR06.2008
Skills
- Excellent interpersonal and communication skills
- Self-Starter
- Adaptable and flexible
- Research and resolution focused
Timeline
Office Manager
Bell Turbo
08.2021 - Current
Operations Team Member
Lowes
02.2016 - 07.2021
Cook
The Oaks at Lebanon
01.2012 - 07.2016
High School Diploma -
West Albany High School