Natasha Johnson
Cleveland,TN
Summary
Compassionate and dedicated professional with extensive experience excelling in relationship building. Proven ability to enhance customer service through effective communication and problem solving.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Caregiver
Legacy Village of Clevland
01.2025 - 09.2025
- Assisted residents with daily living activities to enhance comfort and independence.
- Provided companionship and emotional support to improve resident well-being.
- Administered medication and monitored health conditions according to care plans.
- Collaborated with healthcare professionals to ensure comprehensive resident care.
- Monitored and documented changes in client conditions for timely reporting.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
Phlebotomist
Bradley Medical Center
05.2024 - 12.2024
- Collected blood samples using venipuncture and capillary methods, ensuring patient comfort and safety.
- Maintained accurate records of all procedures and patient interactions, adhering to confidentiality protocols.
- Assisted in training new staff on proper phlebotomy techniques and safety practices.
- Collaborated with healthcare team to coordinate patient appointments and ensure timely sample processing.
- Implemented quality control measures for specimen handling, enhancing accuracy in testing results.
- Educated patients on the blood draw process, alleviating concerns and improving overall experience.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Phlebotomist
Kedplasma Usa
11.2023 - 05.2024
- Monitored inventory levels of phlebotomy supplies, facilitating efficient workflow management.
- Adhered to regulatory standards and best practices in infection control throughout procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Customer Care Representative
Champion CleanersCl
02.2023 - 08.2023
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Trained new team members on operational procedures and customer service best practices.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Shuttle Van Driver
Green Industrial Services
02.2022 - 02.2023
- Ensured timely transportation of passengers to designated locations.
- Maintained cleanliness and operational readiness of shuttle vehicle.
- Provided excellent customer service by assisting passengers with luggage.
- Monitored traffic conditions to optimize travel routes and minimize delays.
- Conducted regular vehicle inspections to ensure safety compliance and performance standards.
- Increased safety standards by conducting thorough pre-trip vehicle inspections and maintaining a clean driving record.
- Maintained punctuality for pick-ups and drop-offs, ensuring smooth daily operations and customer satisfaction.
Education
Phlebotomy Certification - Phlebotomy
Allied Academy of Health Careers
Chattanooga06-2023
GED -
Chattanooga State Community College
Chattanooga, TN02-2011
Skills
- Respectful and compassionate
- Time management
- Problem-solving
- Customer service
- Call center experience
- Complaint handling
- Data entry
- Inbound customer service
- Relationship building
- Payment processing
- Multitasking and organization
- Empathy and patience
- Active listening
- Verbal and written communication
- Adaptability and flexibility
- Decision-making
- Email communication
- Phone etiquette
- Upselling techniques
- Call handling
- Email correspondence
- Computer skills
- Teamwork and collaboration
- Microsoft office
- Understanding customer needs
- Customer data confidentiality
- Policies and procedures adherence
- Punctuality and reliability
Timeline
Caregiver
Legacy Village of Clevland
01.2025 - 09.2025
Phlebotomist
Bradley Medical Center
05.2024 - 12.2024
Phlebotomist
Kedplasma Usa
11.2023 - 05.2024
Customer Care Representative
Champion CleanersCl
02.2023 - 08.2023
Shuttle Van Driver
Green Industrial Services
02.2022 - 02.2023
Phlebotomy Certification - Phlebotomy
Allied Academy of Health Careers
GED -
Chattanooga State Community College