Natasha Jordan-Lyle
Oakwood,Texas
Summary
Motivated and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Stow Associate
Amazon Fulfillment Center
03.2022 - 11.2024
- Operated scanning equipment to efficiently track and categorize incoming inventory.
- Collaborated with team members to optimize workflow and enhance productivity in stowing processes.
- Maintained accurate inventory records, ensuring tim
- Maintained up-to-date knowledge of company policies, procedures, and best practices related to warehouse operations through regular training sessions and professional development opportunities.
- Drove forklifts, pallet jacks and other equipment to move materials.
Customer Service Advocate
The Results Companies
04.2018 - 08.2020
- Resolved customer inquiries efficiently, enhancing overall service satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with team members to streamline processes and improve response times.
- Provided training and support to new advocates, fostering a collaborative environment.
- Analyzed customer feedback to identify areas for service improvement.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Order Filler/ Packer/Decaser
Walmart Distribution Center
02.2008 - 11.2015
- Managed accurate picking and packing of orders to ensure timely delivery.
- Conducted inventory checks to maintain stock accuracy and minimize discrepancies.
- Collaborated with team members to streamline order fulfillment processes.
- Kept work areas neat, clean and free from debris.
- Followed safety protocols to minimize workplace accidents.
- Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
Education
High School Diploma -
Phineas Banning High School
Wilmington, CANo Degree - Human Services
Riverside City College
Riverside, CABachelor of Science - Business Administration
American InterContinental University
Schaumburg, IL12-2025
Skills
- Customer service experience
- Scheduling appointments
- Escalation management
- Professional telephone demeanor
- Payment processing
- Inbound and outbound calling
- Active listening
- Data entry
Timeline
Stow Associate
Amazon Fulfillment Center
03.2022 - 11.2024
Customer Service Advocate
The Results Companies
04.2018 - 08.2020
Order Filler/ Packer/Decaser
Walmart Distribution Center
02.2008 - 11.2015
High School Diploma -
Phineas Banning High School
No Degree - Human Services
Riverside City College
Bachelor of Science - Business Administration
American InterContinental University