Natasha Ke
Hilo,HI
Summary
Dynamic professional with a proven track record in customer service, excelling in problem resolution and relationship building. Adept at enhancing client satisfaction through personalized solutions and effective communication. Skilled in managing high-stress situations while maintaining professionalism, ensuring a positive experience for all clients.
Overview
23
23
years of professional experience
Work History
Caterer
Self Employed/Tasha’s Table Hilo
Hilo
02.2019 - Current
- Prepared diverse menus tailored to client preferences and dietary restrictions.
- Managed inventory of food supplies and kitchen equipment efficiently.
- Prep, cook, deliver ordered menu items.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Cleaned and organized kitchen stations to promote efficiency.
- Implemented strict food safety standards, maintaining a clean and sanitary work environment at all times.
- Optimized delivery routes and schedules, ensuring timely setup and food freshness.
Customer Service Representative
Charter Spectrum
Hilo, HI
07.2014 - 01.2019
- Resolved customer inquiries and complaints regarding billing, as well as tv, internet & phone services, efficiently, through multiple communication channels.
- Maintained comprehensive knowledge of products and services to provide accurate information and recommendations on individual customer needs.
- Collaborated with cross-functional teams to resolve complex issues and improve service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Clerk Stenographer
University Of Hawaii At Hilo
Hilo, HI
07.2002 - 06.2014
- Faculty support to approximately 100 Natural Sciences Professors.
- Managed office communication, ensuring timely responses and efficient information dissemination.
- Coordinated scheduling of meetings and appointments to optimize executive time management.
- Developed and maintained filing systems for easy access to important documents and records.
- Assisted in budget tracking and expense reporting, contributing to financial accuracy.
- Led training sessions for new administrative staff on office protocols and procedures.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
High School Diploma - General Studies
Hilo High School
Hilo, HI06.1993
Skills
- Team contribution
- Personable and friendly
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Prioritization
- Building rapport
Timeline
Caterer
Self Employed/Tasha’s Table Hilo
02.2019 - Current
Customer Service Representative
Charter Spectrum
07.2014 - 01.2019
Clerk Stenographer
University Of Hawaii At Hilo
07.2002 - 06.2014
High School Diploma - General Studies
Hilo High School