Natasha Kelly
Denver,CO
Summary
18 Years in customer Service and call center environments. Personable and professional under pressure. Self-motivated with exceptional phone etiquette and good computer capabilities. Friendly with a can do attitude and a willingness to learn. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Stay-At-Home Mom
Self-employed
Denver, CO
08.2020 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created and balancing budget, paying bills and identifying cost-saving opportunities.Saving on food cost by more than 40 %.
- Managing appointments includes, daily responsibilities, like meal preparation, errands, chores, housework and homework.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Developed and maintained relationships with community organizations and agencies.
Nutrition Team Lead
University of Colorado Hospital
Aurora
04.2002 - 07.2020
- Coordinated Nutrition care with other members of health care team and delegated responsibilities.
- Researched and identified nutrition components of food, diets and menu choices..
- Provided excellent service and attention to customers when face to face or through phone conversations.
- Notified registered dietician of individuals identified as high-risk.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained and multitasked in high volume of calls 80 to 100 per day.
- Observed confidentiality and safeguarded all patient-related information.
- Worked well in team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with strong work ethics.
- Completed detailed nutritional assessments of each patient based on health history, medical conditions and energy requirements.
Education
Class To Transition To Lead Nutritionist -
University of Colorado Hospital
Aurora, Co01.2017
Epic Computer System -
Univertity of Colorado Hospital
Denver, Co01.2007
CBoard Training For Computer System -
Universty of Colorado Hospital
Denver, CO01.2007
GED -
George Washington High School
Denver, CO05.2001
Skills
- High customer service Standards
- Dedicated to process improvements
- Skilled trainer
- Quick learner
- Skilled in call center operations
- Strong organizational skills
- Active listening skills
- Time Management
- Task Prioritization
- Multitasking Abilities
- Supervision and leadership
- Customer Relations
- Teamwork and Collaboration
Timeline
Stay-At-Home Mom
Self-employed
08.2020 - Current
Nutrition Team Lead
University of Colorado Hospital
04.2002 - 07.2020
Class To Transition To Lead Nutritionist -
University of Colorado Hospital
Epic Computer System -
Univertity of Colorado Hospital
CBoard Training For Computer System -
Universty of Colorado Hospital
GED -
George Washington High School