Natasha Kelly
Charlotte,North Carolina
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Servicing Specialist
IEM
01.2023 - Current
- Improved customer satisfaction by efficiently addressing and resolving servicing issues in a timely manner.
- Streamlined processes for faster resolution times, effectively managing servicing requests and inquiries.
- Ensured accuracy in reporting data through diligent attention to detail during reconciliation processes.
- Maintained comprehensive record-keeping practices that facilitated quick retrieval of account information when needed.
- Proved successful working within tight deadlines and a fast-paced environment.
QC Specialist
IEM
06.2022 - 01.2023
- Review files for quality assurance when ready for payments.
- Reduced production downtime by promptly identifying and addressing quality issues.
- Identified opportunities for continuous improvement through ongoing evaluation of current QC practices.
- Maintained an up-to-date knowledge of relevant industry regulations and standards to ensure compliance across all operations.
Education
Bachelor of Science - Family & Community Services
East Carolina University
Greenville, NC 08.1995 - 12.1999
Summary
Professional with strong background in servicing and client management, prepared to excel in specialist role. Proven ability to drive results through effective team collaboration and adaptability to changing needs. Skilled in managing accounts, resolving issues efficiently, and delivering high-quality service. Known for reliability, problem-solving abilities, and proactive approach in fast-paced environments. Strong background in case management, with the proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Skills
Problem resolution
Time management proficiency
Teamwork and collaboration
Customer service
Time management
Problem-solving
Regulatory compliance
Cross-functional coordination
Timeline
Servicing Specialist
IEM
01.2023 - Current
QC Specialist
IEM
06.2022 - 01.2023
Bachelor of Science - Family & Community Services
East Carolina University
08.1995 - 12.1999
Similar Profiles
Alice Owusuaa SarpongAlice Owusuaa Sarpong
Wire Technician at IEMWire Technician at IEM
Tatiana RodriguezTatiana Rodriguez
Case Manager at IEMCase Manager at IEM
Daniel HendersonDaniel Henderson
Field Service Technician at IEMField Service Technician at IEM