Natasha Krainock
Danville,IL
Summary
Dedicated customer service professional with a strong background in client communication, problem resolution, and working effectively unsupervised. Highly organized, adaptable, and committed to delivering exceptional customer experiences.
Overview
12
12
years of professional experience
Work History
Service Coordinator
Watchfire
05.2023 - Current
- Served as primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Developed comprehensive project plans outlining scope, timeline, resources, and milestones for successful project completion.
- Managed high volumes of invoices with exceptional attention to detail, minimizing errors and ensuring timely processing.
- Maintained strict confidentiality when handling sensitive financial information, adhering to data protection regulations.
- Tracked vendor invoicing to obtain missing paperwork and complete prompt payments.
Managing Owner
Vermilion Rental Portable Toilets
05.2013 - 05.2022
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Communicate with customers to understand needs and finalize rental orders.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
Independent Event Planner
The Bloom Studio
01.2019 - 01.2021
- Assisted clients in achieving their desired event objectives through thorough research, planning, and execution strategies.
- Maintained high standards of professionalism while addressing challenges or issues that arose during events'' preparation or execution phase.
- Demonstrated adaptability by successfully managing multiple projects simultaneously while maintaining attention to detail throughout all stages of planning.
- Streamlined event coordination through efficient communication with vendors and clients.
- Developed innovative event concepts to exceed client expectations and create lasting impressions.
Cosmetologist
Dwight Alan Salon
11.2012 - 09.2016
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
Education
Associate of Science - Medical Insurance Coding
Career Step
Lehi, UT05.2019
Associate of Arts - Cosmetology Education
Concept College of Cosmetology
Tilton, IL10.2012
Skills
- Customer service excellence
- Problem-Solving
- Teamwork and Collaboration
- CRM Software
- Time Management
- Data Entry and Administrative Support
- Multitasking and Organization
- Attention to Detail
- Remote Support
- Sensitive Material Handling
- Customer Communication and Empathy
Timeline
Service Coordinator
Watchfire
05.2023 - Current
Independent Event Planner
The Bloom Studio
01.2019 - 01.2021
Managing Owner
Vermilion Rental Portable Toilets
05.2013 - 05.2022
Cosmetologist
Dwight Alan Salon
11.2012 - 09.2016
Associate of Science - Medical Insurance Coding
Career Step
Associate of Arts - Cosmetology Education
Concept College of Cosmetology
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