Natasha Krochta
Phillipsburg,NJ
Summary
Adaptable and dedicated professional with diverse experience in customer service, sales, childcare, and safety. Proven ability to build strong client relationships, manage multiple responsibilities in fast-paced environments, and deliver exceptional service. Skilled in communication, problem-solving, and teamwork, with a commitment to creating positive experiences for clients, families, and guests.
Overview
5
5
years of professional experience
Work History
Restaurant Waiter
Toca Vez
08.2024 - Current
- Handled complaints tactfully to ensure compliance with company standards.
- Provided exceptional service to high volume of daily customers.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Upheld high standards of hygiene in the dining environment.
Real Estate Agent
Weichert Realtors
08.2024 - Current
- Maintained connections with clients to encourage repeat business and referrals
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences
- Achieved high customer satisfaction rate by providing personalized service and responding promptly to inquiries.
- Educated clients looking to sell or buy on current market conditions, legal requirements, and pricing.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Guided clients through homes aligned with their preferences.
Substitute Teacher, K-8
Pohatcong School
05.2024 - Current
- Implemented class teacher's plans to enhance comprehension of key concepts.
- Supported student environments by upholding consistent schedules.
- Built solid relationships with students through ongoing encouragement and support.
- Regularly chosen as substitute teacher due to positive previous referrals.
Private Nanny
Nanny Services
08.2021 - 02.2025
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Provided supervision and guidance to ensure safety of children in all situations.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Monitored behavior of the children to enforce appropriate conduct standards set by parents.
Lifeguard
Dutch Springs
05.2020 - 09.2022
- Enforced all safety regulations and posted rules for patrons.
- Watched over swimmers to respond quickly to distress situations.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Identified emergency situations or potential drownings and entered water for lifesaving measures.
- Used training and medical supplies to examine injured people and administer first aid.
- Filled out incident and accident reports and submitted to supervisor.
- Patrolled to identify anyone needing assistance and offered immediate care.
Education
Associate of Science - Criminal Justice
Northampton Community College
Bethlehem, PA05-2023
Skills
- Emergency Response
- Conflict Resolution
- Highly dependable
- Build client relationships
- Fast learner
- Excellent attention to detail
Timeline
Restaurant Waiter
Toca Vez
08.2024 - Current
Real Estate Agent
Weichert Realtors
08.2024 - Current
Substitute Teacher, K-8
Pohatcong School
05.2024 - Current
Private Nanny
Nanny Services
08.2021 - 02.2025
Lifeguard
Dutch Springs
05.2020 - 09.2022
Associate of Science - Criminal Justice
Northampton Community College
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