Rian O'Connor
New Philadelphia,OH
Summary
Dynamic and dedicated professional with a strong background in customer service from The Venue, excelling in high-pressure environments. Proven ability to assess needs and resolve issues effectively, complemented by CPR and AED training. Adaptable and skilled in time management, ensuring exceptional service quality and guest satisfaction.
Overview
6
6
years of professional experience
Work History
Restaurant Waiter
The Venue
11.2023 - Current
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Restaurant Waiter
Sumo Steak and Hibachi
12.2020 - 08.2023
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Communicated with kitchen staff to enable accurate food preparation despite the language barrier.
Lifeguard
Tuscora Park
05.2019 - 08.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
Education
Bachelor of Science - Pre-professional Biology
Ohio University
Athens, OH05-2025
Skills
- Customer service
- Service quality
- Assessing needs
- Case management
- Effective problem-solver
- CPR and AED training
- Adaptability in emergencies
- Emergency response
- Time management
Timeline
Restaurant Waiter
The Venue
11.2023 - Current
Restaurant Waiter
Sumo Steak and Hibachi
12.2020 - 08.2023
Lifeguard
Tuscora Park
05.2019 - 08.2020
Bachelor of Science - Pre-professional Biology
Ohio University
Similar Profiles
Gloria OrtegaGloria Ortega
General Manager at The VenueGeneral Manager at The Venue
Harold R. W. CunninghamHarold R. W. Cunningham
Kitchen Manager at The VenueKitchen Manager at The Venue
Juliana HaliliJuliana Halili
Bar Staff at The VenueBar Staff at The Venue