Natasha S. LaBarrie
Coordinator
Jacksonville,FL
Summary
To obtain a position which allows to utilize managerial, administrative, customer service, communication, and organizational skills to promote growth and foster professional development. PROFILE Motivated, personable business professional with a college bachelor’s degree and 6+ year's experience working in customer service. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting financial aid guidelines. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
21
21
years of professional experience
Work History
Coordinator
Duval County Public Schools
Jacksonville
11.2021 - Current
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Streamlined vendor management processes, facilitating improved relationships and timely reimbursements.
- Improved team productivity with regular communication and progress updates, fostering collaborative work environment.
- Ensured timely payments for 50 clients through diligent monitoring and follow-up on outstanding claims.
- Reduced billing errors by implementing thorough review process, resulting in increased efficiency and accuracy.
- Improved reimbursement rates with regular audits of insurance contracts to ensure compliance and proper coding practices.
Student Account Compliance Coordinator
Florida State College
Jacksonville, Florida
04.2012 - 07.2021
- Reconcile daily, weekly, and monthly processes for cash and banking activities
- Responsible and performs up-to-date processes of payment links and stations
- Coordinate with Director of Treasury and staff to maintain up-to-date cash procedures and processes
- Audit and balance revenue activities in credit and collections
- Serves as liaison to campus business office staff for application of student financial services policies and procedures
- Compile detailed data and prepare analysis of payment and disbursement history for monthly management reporting
- Complete nonresident tax forms for students and college annually
- Responsible for collecting data and forms from non-US students to properly classify and withhold required internal revenue tax
- Recommend process and form changes to Bursar to ensure compliance with nonresident tax laws
- Support Bursar with additional student tax reporting and compliance such as preparation of 1098t form for students
- Perform managerial duties for check printing process including approving and securing check database, voids and reprints
- Manage automated disbursement process for financial aid students and act as contact person to College’s vendor for student banking services
- Schedule and monitor credit and collections batch jobs
- Update and maintain accuracy of appropriate Administrative Services web pages and internal business office procedures web page
- Responsible for maintaining request for refund appeal database and communicate status and outcome with campus deans of student success
- Process request for refund appeals and generate required reports
- Coordinate with technology department enhancements and corrections to Orion system for student financial services
- Responsible for college wide training in financial services policies and procedures.
- Enhanced company reputation by ensuring strict compliance with all applicable laws and regulations.
- Provided training to employees on essential compliance topics, increasing overall awareness and understanding.
- Contributed to positive corporate culture by promoting ethical behavior throughout organization.
- Developed effective tracking systems for reporting potential non-compliance incidents swiftly and accurately.
- Stayed current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.
- Improved compliance by developing and implementing comprehensive policies and procedures.
- Conducted thorough audits to identify areas for improvement in regulatory adherence.
Financial Aid Officer
Keiser University
Jacksonville, Florida
11.2009 - 04.2012
- Acting Financial Aid Director.
- Prepared and delivered financial aid awards to 500 students in effective manner.
- All aspects of financial aid processing including document collection, budgeting, awarding, FAFSA verification, and loan certification.
- Developed communication plan for students and families through each step of financial aid and students finance model.
- Oversaw monitoring and tracking of financial aid packages.
- Managed staff and provided insight and leadership, regarding various functions including (but not limited to): Compliance reviews, communications, systems review, and budget discussions.
- Provided training to staff as back up to Financial Aid
- Increased financial aid efficiency by streamlining application processes and implementing new software systems.
- Improved student satisfaction with financial aid services by providing timely and accurate information on available resources.
- Managed caseload of over 500 students, ensuring individualized attention and prompt resolution of issues.
- Reduced number of denied financial aid applications by conducting thorough reviews and offering guidance on eligibility criteria.
- Managed caseload of over 500 students, ensuring individualized attention and prompt resolution of issues.
Verification Specialist/Assistant Academic Coordinator - Nursing /Admissions Receptionist-Program Secretary
Nova Southeastern University
Davie, Florida
11.2003 - 11.2009
- Federal verification process including, but not limited to, collecting IRS tax returns and other necessary documents from selected verification applications
- Reviewed financial aid for conflicting information, such as: students who state do not have to file, but earn greater that amount required by IRS law to file; review household size discrepancy; and review business/investment assets when student does not report them on FAFSA
- Maintained clear understanding of all Income tax documents, including schedules (i.e., Business Income and Capital Gains and Losses)
- Keep up to date with new tax laws and Department of Education federal verification regulations
- Provide training to full-time and part-time temporary staff, as back up to Verification Manager
- Manage multi-departmental coordination: admissions, financial aid, registrar, and bursar’s office
- Manage maintenance and update of departmental student databases, student files, and prospective student records
- Track student progress and plans of study
- Coordinate and attend marketing events for department and professional community
- Provided support for faculty and department in review of department documents such as catalog, brochures, and website
- Processed applications for incoming students.
- Mentored over 60 students on academic problems and made professional recommendations.
- Assisted Nursing faculty with scheduling classes, and ordering teaching supplies for classrooms
Education
Master of Criminal Justice Administration - undefined
Columbia Southern University
May 2020
Bachelor of Science - Psychology
Nova Southeastern University
May 2009
Skills
- SKILLS SUMMARY
- Report Preparation
- Written Correspondence
- General Office Skills
- Microsoft Programs
- Banner Program
- Project Management
- Customer Service
- Scheduling
- Windows
- PeopleSoft
- Accounting/Bookkeeping
- Front-Office Operations
- Professional Presentations
- Marketing & Sales
- Adobe
Timeline
Coordinator
Duval County Public Schools
11.2021 - Current
Student Account Compliance Coordinator
Florida State College
04.2012 - 07.2021
Financial Aid Officer
Keiser University
11.2009 - 04.2012
Verification Specialist/Assistant Academic Coordinator - Nursing /Admissions Receptionist-Program Secretary
Nova Southeastern University
11.2003 - 11.2009
Master of Criminal Justice Administration - undefined
Columbia Southern University
Bachelor of Science - Psychology
Nova Southeastern University