NATASHA LEONARD
Charlotte,NC
Summary
Office Manager with 14+ years of progressive operations leadership across medical and behavioral health practices. Leverages expertise in team leadership, process improvement, and data analysis to optimize scheduling, billing, and EHR workflows while ensuring compliance and timely patient care. Drives efficiency through KPI tracking, staff coaching, and cross-functional coordination, and seeks to expand operational impact by implementing scalable systems that improve patient experience and financial performance.
Overview
16
16
years of professional experience
Work History
Receptionist
European Touch Day Spa
Winston-Salem, NC
07.2026 - 09.2026
- Managed multi-line phone systems, routing calls and messages with accuracy and professionalism.
- Scheduled client appointments, coordinated calendar changes, and maintained organized front-desk workflow.
- Welcomed guests, completed check-in procedures, and supported premium customer service standards.
- Processed payments, issued receipts, and handled basic billing inquiries with discretion.
Office Manager
ToothDocs
Roslyn, NY
01.2026 - 06.2026
- Directed daily medical office operations, ensuring smooth patient flow and consistent administrative coverage.
- Oversaw scheduling, appointment coordination, and calendar management for multiple providers.
- Managed insurance verification, authorization follow-up, and billing support for accurate claim processing.
- Supervised front office staff, assigned responsibilities, and reinforced service standards.
Office Manager
Georgia Pain and Spine Solutions
Hiram, GA
06.2024 - 11.2025
- Led daily operations across three clinics while supervising a team of five to six medical assistants.
- Standardized patient intake and EHR documentation in Athena to ensure complete pain history and vitals for each visit.
- Managed payment and billing processes to maintain accurate financial records and reduce reconciliation issues.
- Coordinated lab, provider, and insurer communications to accelerate test processing and authorization workflows.
- Administered specimen collection and prior authorization tasks to maintain compliance and support timely patient care.
- Coordinated with medical staff to optimize scheduling, ensuring efficient use of resources and timely patient care.
Office Manager
Glen Cove Orthodontics
Glen Cove, NY
01.2024 - 07.2024
- Developed and implemented office policies and procedures to improve efficiency and productivity.
- Managed employee performance by providing regular feedback and conducting performance evaluations to identify areas for improvement and
- Scheduled and managed patient appointments to optimize the use of the orthodontist's time and ensure a smooth workflow for the office.
- Maintained tracking and analysis of key performance indicators (KPIs) to monitor the office's performance and identify areas for improvement.
- Implemented marketing strategies to attract new patients and promote the orthodontic services offered by the practice.
- Coordinated with insurance providers to ensure accurate billing and timely payment for patient services.
Office Manager
Surpass Behavioral Health
Sumter, SC
12.2022 - 01.2024
- Managed schedules and coordinated staff for ABA therapy programs, improving daily clinic flow.
- Supervised a team of twenty RBTs, increasing staff productivity with targeted coaching.
- Administered electronic timekeeping and submitted accurate timesheets to ensure payroll reliability.
- Recruited and hired staff to fill vacancies, reducing open positions with timely selections.
Senior Office Coordinator
Results Physiotherapy
Atlanta, GA
03.2021 - 11.2022
- Led daily operations across eight clinics, supervising eight coordinators to ensure consistent service delivery.
- Standardized patient intake and billing workflows, improving collection reliability and administrative throughput.
- Verified insurance benefits before appointments to reduce claim denials and accelerate reimbursement cycles.
- Managed electronic health records and data entry processes to maintain audit-ready documentation and reporting.
Store Secretary
Dillard’s Department Store
Atlanta, GA
08.2017 - 12.2020
Office Manager
Island Sports Physical Therapy
Glen Cove, NY
01.2015 - 07.2017
HR Administrative Assistant
SCO Family of Services
Glen Cove, NY
03.2011 - 12.2014
Education
High School Diploma -
Glen Cove High School
Glen Cove, NY2008
Skills
Data Analysis
Project Management
Conflict Resolution
Team Leadership
Process Improvement
Budget Management
Customer Service
Customer/Client relations
Scheduling
Office management
Performance improvement
Personal Information
Title: OFFICE MANAGER
Timeline
Receptionist
European Touch Day Spa
07.2026 - 09.2026
Office Manager
ToothDocs
01.2026 - 06.2026
Office Manager
Georgia Pain and Spine Solutions
06.2024 - 11.2025
Office Manager
Glen Cove Orthodontics
01.2024 - 07.2024
Office Manager
Surpass Behavioral Health
12.2022 - 01.2024
Senior Office Coordinator
Results Physiotherapy
03.2021 - 11.2022
Store Secretary
Dillard’s Department Store
08.2017 - 12.2020
Office Manager
Island Sports Physical Therapy
01.2015 - 07.2017
HR Administrative Assistant
SCO Family of Services
03.2011 - 12.2014
High School Diploma -
Glen Cove High School