Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Natasha Little

Dallas,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Small Business Owner

Ablessing Beauty
Alpharetta, Georgia
03.2022 - 01.2024
  • Managed daily operations for successful small business, ensuring efficient processes and quality services.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Established loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Elite Service Associate

Delta Vacations
Minot, North Dakota
06.2022 - 04.2023
  • Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
  • Managed over 50 customer calls per day.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Balanced multiple priorities effectively while maintaining keen focus on delivering exceptional customer experiences consistently.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Offered personalized solutions tailored to individual client requirements, fostering long-term loyalty towards company''s offerings.

Transcriptionist

Rev.com
11.2020 - 11.2021
  • Upheld highest standards of work ethic, reliability, and integrity while completing all assigned tasks efficiently.
  • Safeguarded client confidentiality by adhering to strict data privacy policies and maintaining secure storage of sensitive files.
  • Enhanced transcription accuracy by proofreading and editing transcribed documents for spelling, grammar, and punctuation errors.
  • Managed high-volume workload effectively with unwavering commitment to providing exceptional quality output within tight deadlines.
  • Optimized workflow processes, creating systemic approach to task prioritization and time management.
  • Reduced turnaround time on urgent projects by working overtime hours when required without compromising on quality.
  • Transcribed dictated files and video recordings.
  • Verified accuracy of transcribed material prior to finalization.
  • Strived to deliver transcribed documents to appropriate personnel on time to increase chances of future collaboration.

Education

High School Diploma -

Hoover High School
Hoover, AL
08.2016 - 05.2020

Skills

Business Management

Active Listening

Multitasking Abilities

Interpersonal Skills

Customer Service

Self Motivation

Problem-solving abilities

Verbal and written communication

Business Development

Sales management

Client Service

Small business operations

Relationship Building

Attention to Detail

Customer Relations

Business Management

Interests

Photography

IT

Timeline

Elite Service Associate

Delta Vacations
06.2022 - 04.2023

Small Business Owner

Ablessing Beauty
03.2022 - 01.2024

Transcriptionist

Rev.com
11.2020 - 11.2021

High School Diploma -

Hoover High School
08.2016 - 05.2020
Natasha Little