Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

NATASHA MARBURY

Fort Wayne,IN

Summary

Customer-oriented Store Manager offering over 10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Branch Banker

PNC Bank
Fort Wayne, IN
12.2022 - Current
  • Provide exceptional customer service, building relationships with customers and providing solutions to their financial needs
  • Greeted customers, identified customer needs and provided appropriate banking services.
  • Assisted customers with opening new accounts, processing deposits and withdrawals, cashing checks and making loan payments.

Store Manager

Foot Locker Inc
Fort Wayne, IN
05.2022 - 12.2022
  • Recruiting, hiring, and training employees
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Recruited, trained and supervised new employees.
  • Created weekly work schedules for store personnel.

Disability Benefits Resource Specialist

Easterseals ARC
Fort Wayne, IN
01.2022 - 05.2022
  • Provide accurate information on public and private benefits and programs
  • Coordinated relevant outside resources and helped secure necessary referrals.
  • Sourced, qualified and conducted screening interviews with job candidates.

Office Manager Assistant

Aspen Dental
Fort Wayne, IN
02.2021 - 12.2021
  • Responsible for the daily non-clinical operations of their assigned office including patient satisfaction, revenue, profitability, non-clinical team selection, performance, development, and other business-related functions as delegated by direct supervisors

Store Manager

Foot Locker Inc
Indianapolis, IN
02.2014 - 02.2021
  • Operating cash registers, assisting customers with products, stocking and organizing the store
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Member Services Representative

Central Branch YMCA
Fort Wayne, IN
09.2006 - 07.2016
  • Delivered outstanding member service to both internal and external members
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Answered incoming calls regarding membership benefits and services.

Education

Diversity and Inclusion in HR -

Cornell University
09.2023

Master of Science -

Indiana Institute of Technology
Fort Wayne, IN
06.2013

Bachelor of Science -

Indiana Institute of Technology
Fort Wayne, IN
06.2009

Bachelor of General Studies -

Indiana University Bloomington
Bloomington, IN
06-2006

High School Diploma -

Wayne High School
Fort Wayne, IN
06.2004

Skills

  • Leadership
  • Customer service
  • Community
  • Time management
  • Teamwork
  • Work ethic
  • Team Development
  • Employee Training
  • Talent Recruitment
  • Scheduling

Accomplishments

  • #2 in the region for appointment setting
  • Two consecutive months of perfect 10 surveys
  • Team leader for ECA and GUG for PNC
  • Sales Leadership Award in 2018 for FootLocker Inc.
  • Top Gain Percent Bronze Award for FootLocker Inc.

Affiliations

  • YMOA creative and wellness director
  • Wellness Champion for PNC
  • Team leader for ECA and GUG for PNC

Certification

  • eCornell certificate for Diversity and Inclusion in HR
  • PNC Certified Women's Business Advocate
  • PNC Certified Minority Business Advocate

Timeline

Branch Banker

PNC Bank
12.2022 - Current

Store Manager

Foot Locker Inc
05.2022 - 12.2022

Disability Benefits Resource Specialist

Easterseals ARC
01.2022 - 05.2022

Office Manager Assistant

Aspen Dental
02.2021 - 12.2021

Store Manager

Foot Locker Inc
02.2014 - 02.2021

Member Services Representative

Central Branch YMCA
09.2006 - 07.2016

Diversity and Inclusion in HR -

Cornell University

Master of Science -

Indiana Institute of Technology

Bachelor of Science -

Indiana Institute of Technology

Bachelor of General Studies -

Indiana University Bloomington

High School Diploma -

Wayne High School

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NATASHA MARBURY