Natasha Martin
Denton,MD
Summary
Experienced with delivering exceptional customer service to enhance guest satisfaction. Utilizes effective communication and problem-solving skills to address and resolve guest or patient concerns. Track record of fostering welcoming and efficient service environment.
Experienced with patient advocacy and direct care, ensuring compassionate support for individuals. Utilizes strong communication skills to bridge gaps between patients and healthcare providers. Knowledge of healthcare systems and patient rights, consistently improving patient outcomes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Kitchen Coordinator
Compass Regional Hospice
Centreville, MD
01.2026 - Current
- Coordinated meal planning and preparation ensuring adherence to dietary restrictions and preferences.
- Oversaw kitchen operations, optimizing workflows for efficiency and safety compliance.
- Trained staff on food safety practices, enhancing overall team performance and accountability.
- Implemented inventory management systems reducing waste and improving resource allocation.
- Developed menus in collaboration with healthcare teams, aligning with patient needs and nutritional standards.
- Managed vendor relationships, negotiating contracts for quality supplies at optimal prices.
- Evaluated kitchen processes regularly, leading initiatives to enhance service delivery and quality control.
- Reduced food waste by closely monitoring inventory levels and implementing proper storage techniques.
- Facilitated communication among interdisciplinary teams to support patient care objectives effectively.
Housekeeping Aide/Resident Sitter
Denton Nursing and Rehab
Denton, MD
10.2025 - Current
- Performed daily cleaning of guest rooms, ensuring high standards of hygiene and presentation.
- Managed laundry services, maintaining quality control of linens and towels.
- Assisted in inventory management for cleaning supplies, contributing to efficient operations.
- Collaborated with team members to streamline cleaning processes, enhancing overall efficiency.
- Assisted nursing staff in maintaining a secure environment for high-risk patients.
- Documented patient observations and reported significant changes to healthcare team.
- Trained new sitters on safety procedures and effective communication strategies.
- Contributed to a positive patient experience through compassionate care and active listening during interactions with patients and their families.
- Monitored patient behavior to ensure safety and compliance with care protocols.
Live in Caretaker /Operations Manager
Hoke Home Care
Severn, MD
09.2022 - 03.2025
- Provided compassionate support to individuals with varying needs, ensuring comfort and safety.
- Developed personalized care plans in collaboration with medical professionals and family members.
- Assisted clients with daily living activities, promoting independence and dignity.
- Monitored health conditions, reporting changes to healthcare providers for timely interventions.
- Trained new staff on caregiving protocols, enhancing team effectiveness and service quality.
- Implemented effective communication strategies to address client concerns and family inquiries.
- Managed household tasks including meal preparation, cleaning, and medication administration efficiently.
- Monitored client''s vital signs regularly, promptly reporting any changes or concerns to healthcare providers.
- Assisted clients with mobility issues, ensuring their safety and independence within the home.
- Implemented emergency procedures efficiently during critical situations, ensuring client safety at all times.
- Provided transportation services for clients including medical appointments, social outings, shopping trips as needed.
- Maintained a clean, safe, and organized living environment for clients through thorough housekeeping tasks.
- Managed household finances such as bill payments, budgeting, and tracking expenses related to client care.
- Assisted clients with physical therapy exercises under professional guidance contributing to better recovery rates.
- Supported clients during appointments, acting as an advocate and communicating with healthcare professionals on their behalf.
- Managed medications, administering them on time and accurately according to prescribed schedules.
- Recorded status and duties completed in logbooks for management.
Live-In House Manager
Arc of Anne Arundel County
Annapolis, MD
03.2014 - 12.2020
- Coordinated daily schedules and activities for residents to promote engagement and independence.
- Managed household operations, ensuring a safe and supportive living environment for individuals with disabilities.
- Developed and implemented individualized care plans in collaboration with multidisciplinary teams.
- Trained and supervised staff on best practices for resident care and household management procedures.
- Conducted regular assessments of resident needs, adjusting services to enhance quality of life.
- Facilitated communication between families, staff, and external service providers to ensure comprehensive support.
- Handled financial matters related to household expenses, maintaining accurate records and budgeting accordingly.
- Administered first aid when required to ensure prompt medical attention in case of injury or illness.
FOH Supervisor, Asst Catering Director
Bon Appétit Management
Annapolis, Md
01.2016 - 01.2018
- Trained and mentored staff on best practices in customer service and operational efficiency.
- Supervised front of house operations, ensuring exceptional guest experiences and service quality.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Managed inventory control, ensuring adequate supplies for seamless front of house operations.
General Manager, Owner/Operator
BLT Deli
Ft. Meade, Md
01.2014 - 01.2016
- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Developed and implemented staff training programs to enhance team performance.
- Managed inventory control processes, reducing waste and optimizing stock levels.
- Established vendor relationships to negotiate favorable terms and pricing.
- Analyzed sales data to identify trends and drive strategic business decisions.
FOH Supervisor, Asst Catering Dir.
Bon Appetit Mgmt Co.
Annapolis, Md
01.2007 - 01.2014
Line Supervisor Asst Catering Director
Parkhurst Dining Services
Annapolis, Md
01.2004 - 01.2007
Education
No Degree - Liberal Arts
Bowie State University
Bowie, MD01.1998
College Prep - undefined
Meade Senior High
01.1995
Computer
YWCA West
01.1995
Skills
- Event coordination expertise
- Cultural etiquette awareness
- Effective delegation skills
- Expertise in resource prospecting
- Hygiene protocols
- Patient care coordination
- Staff management
- Healthcare regulations
- Compassionate leadership
- HIPAA compliance
Certification
- ServSafe certified alcohol and food Handlers management
- Continued Food Service and management trainings through Compass Group app site
- CNA - Certified Nurse Assistant
- CMT - Certified Medication Technician
Timeline
Kitchen Coordinator
Compass Regional Hospice
01.2026 - Current
Housekeeping Aide/Resident Sitter
Denton Nursing and Rehab
10.2025 - Current
Live in Caretaker /Operations Manager
Hoke Home Care
09.2022 - 03.2025
FOH Supervisor, Asst Catering Director
Bon Appétit Management
01.2016 - 01.2018
Live-In House Manager
Arc of Anne Arundel County
03.2014 - 12.2020
General Manager, Owner/Operator
BLT Deli
01.2014 - 01.2016
FOH Supervisor, Asst Catering Dir.
Bon Appetit Mgmt Co.
01.2007 - 01.2014
Line Supervisor Asst Catering Director
Parkhurst Dining Services
01.2004 - 01.2007
College Prep - undefined
Meade Senior High
Computer
YWCA West
No Degree - Liberal Arts
Bowie State University
Professional Experience
Geriatric Specialization with Dementia and Alzheimer's focused training. Well versed in Administrative and Operational skills.
Care planning, coordination and communication.
Patient assessment and Care Planning with healthcare professionals
Strong ability to work collaboratively with healthcare teams and patients and families.
Healthcare regulations and standard compliance and continued education
Well experienced in all culinary aspects from menu planning labor planning to presentation of luncheons receptions and parties up to 500 guest at a single event, Purchasing food and supplies maintaining high quality within planned budget, Planned and executed over 500+ events, private, public, formal and informal, Established resource network by consistently developing contacts, Assist with website development, Social media marketing and communications