Natasha Mathews
Columbus,Ohio
Summary
Skilled Shop Clerk with experience in high-volume retail environments. Strengths include inventory management, customer service, and efficient cash handling. Have consistently contributed to improved shop operations and enhanced customer experience. Demonstrated ability to multitask effectively, handle difficult situations with diplomacy, and maintain professionalism under pressure.
Overview
13
13
years of professional experience
Work History
Shop Clerk
Uhaul
Columbus, ohio
02.2024 - Current
- Responsible for bringing in equipment that needs preventive maintenance or mechanical work to the shop to be serviced.
- Answer multiple phone lines.
- Pay invoices for services completed.
- Cut keys
Reservations Manager
Uhaul
Columbus, OH
05.2018 - 02.2024
- Assisted in training new staff on reservation procedures.
- Monitored call volumes, answered calls, and resolved customer inquiries related to reservations.
- Assisted customers in selecting truck sizes based on the size of the home from which they are moving.
- Assist customers with making reservations for their moves, locally or out of the city.
- Make outgoing calls to confirm, modify, or cancel reservations.
Customer service /Money center
Walmart
Whitehall, ohio
03.2013 - 05.2015
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assist customers with returns or exchanges of merchandise.
- Answer multiple phone lines
- Check cashing, bill payments, wire transfers.
Education
High School Diploma -
East High School
06-1998
Skills
- Reservation management
- Effective communication
- Team building
- Attention to detail
- Problem solving
- Returns and exchanges
- Supply ordering
- Customer relationship management
Timeline
Shop Clerk
Uhaul
02.2024 - Current
Reservations Manager
Uhaul
05.2018 - 02.2024
Customer service /Money center
Walmart
03.2013 - 05.2015
High School Diploma -
East High School