Natasha Mcgowen
Citrus Heights,USA
Summary
SUDRC registered Counselor. CPR/AED/First Aid certificate. Reliable I'm very passionate and motivated Goal orientated hard-working Friendly and enthusiastic Authorized to work in the US for any employer
Overview
1
1
Certification
32
32
years of professional experience
Work History
Placement Coordinator
Westcare
Sacramento, CA
12.2025 - Current
- Reviewing participants referrals and put them in appropriate rehabilitation program.
- communicating with treatment with other providers.
- corespondent with parol agent and CDCR for direct placement of clients in to one of the facilities.
- maintain accurate records and provide timely update through out the placeman process.
- communication with providers and CDCR to get the update information regarding the bed avilability.
Case Manager
AKUA Mind & Body
Rancho Cordova, CA
01.2025 - 10.2025
- Developed and implemented individualized care plans for diverse client populations.
- Coordinated interdisciplinary team meetings to enhance communication and service delivery.
- Conducted comprehensive assessments to identify client needs and appropriate resources.
- Monitored client progress and adjusted treatment plans based on ongoing evaluations.
- Managed a 16-bed female residential program, supporting client recovery, ensuring policy compliance, and maintaining a safe, supportive environment.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
Clinical Technician (Behavioral Health)
Akua Mind & Body
Rancho Cordova, CA
06.2024 - 12.2024
- Administered therapeutic interventions to support patient recovery and wellbeing.
- Monitored patient vitals and documented changes in electronic health records.
- Collaborated with multidisciplinary teams to develop individualized treatment plans.
- Implemented process improvements to enhance workflow efficiency in clinical operations.
- Conducted comprehensive patient assessments, gathering vital signs, medical histories, and presenting symptoms for accurate diagnosis.
- Ensured a safe environment for patients by adhering to infection control procedures and proper equipment handling techniques.
Cashier/Customer Service
Office Depot
Roseville, CA
04.2020 - 10.2021
- I was responsible for processing customer transactions, scanning items and collecting payments. I maintained a clean work space by wiping down surfaces, organizing, and sweeping and mopping floors.
- I kept inventory, restocking shelves as needed. I was in charge of the closing shift, wherein I balanced the cash registers, counted cash and deposited in the safe. I also locked and secured the store at the end of my shift.
- Worked with floor team and managers to meet wide range of customer needs.
Barista/Cashier
Starbucks
Sacramento, CA
01.2017 - 12.2018
- Skillfully prepared and served a variety of hot and cold coffee beverages, including specialty drinks and food. Greeted customers, answered questions and concerns, processed cash and credit payments, and maintained a clean space while in a fast-paced environment. Took orders, handled equipment such as blenders, ovens, and espresso machines.
Customer Service Representative
Quality First Home Improvements
Citrus Heights, CA
01.2013 - 11.2015
- Handled Inbound and outbound calling in home improvements, selling products and answering questions.
Sale rep
Vinyl designs
Sacramento, CA
03.2010 - 06.2013
- I spoke with potential customers, selling products and getting them signed up. I answered inbound calls.
Cashier
Target
Citrus Heights, CA
06.2001 - 11.2003
- Cashier
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and returns.
- Maintained clean and organized checkout area for optimal customer experience.
Cashier
Bread Store
Sacramento, CA
08.1994 - 05.2003
- Cashier, coffee making espresso making, food prep opening and closing store
- Implemented best practices to reduce transaction times during peak hours.
- Collaborated with team members to achieve store sales goals through excellent service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Sud counselor - College
Online
Sacramento, CA07-2026
Basic highschool - undefined
Ventura, CA06-1997
Skills
- Dedicated Reentry Coordinator with experience supporting individuals transitioning from incarceration to the community through case management, resource coordination, and client advocacy Skilled in developing service plans, connecting clients with housing, employment, treatment, and community resources while collaborating with multidisciplinary teams to promote successful reintegration and long-term stability
Certification
- Driver's License
- SUDRC registered counselor February 2025 to February 2030
- CPR/AED/First Aid certificate February 2025 to February 2027
Additional Information
- Skills
- Customer and Personal Sales and Marketing
- ServiceGood with people Critical Thinking
- Punctual Complex Problem Solving
- Willing to obtain new tasks Time Management
- Hard-working
Timeline
Placement Coordinator
Westcare
12.2025 - Current
Case Manager
AKUA Mind & Body
01.2025 - 10.2025
Clinical Technician (Behavioral Health)
Akua Mind & Body
06.2024 - 12.2024
Cashier/Customer Service
Office Depot
04.2020 - 10.2021
Barista/Cashier
Starbucks
01.2017 - 12.2018
Customer Service Representative
Quality First Home Improvements
01.2013 - 11.2015
Sale rep
Vinyl designs
03.2010 - 06.2013
Cashier
Target
06.2001 - 11.2003
Cashier
Bread Store
08.1994 - 05.2003
Basic highschool - undefined
Sud counselor - College
Online