Natasha Moraza
Pennsauken
Summary
Meticulous Night Manager specializing in inventory control and customer service, dedicated to upholding operational excellence and elevating client satisfaction through strategic communication and effective problem resolution Results-driven professional known for strong problem-solving abilities and effective communication skills. Experience in inventory management and client support, ready to drive improvements in operational processes and enhance customer experiences. Dedicated Night Manager with proven expertise in inventory control and customer service. Known for effective communication and team collaboration, ensuring operational efficiency and exceptional support.
Overview
10
10
years of professional experience
Work History
Night Manager
dallor general
Pennsauken
05.2022 - 11.2024
- Supervised night operations to ensure store readiness and safety.
- Managed inventory control by organizing stock for efficient access.
- Assisted customers by providing product information and resolving concerns.
- Coordinated nightly cleaning schedules to maintain store appearance.
- Monitored security systems to protect assets during night hours.
- Trained new staff on operational procedures and customer service standards.
3key lead
family dallors
Camden
08.2021 - 02.2022
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
County Caseworker
pioneer credit recovery
Morristown
03.2017 - 07.2019
- Conducted comprehensive assessments of client needs and eligibility for services.
- Developed personalized case plans to guide clients towards recovery goals.
- Coordinated with community resources to connect clients with necessary support services.
- Monitored client progress and adjusted case plans as needed for effectiveness.
- Maintained detailed records of case activities and client interactions for compliance.
- Prepared reports detailing case progress notes and outcomes.
- Attended staff meetings, trainings, conferences. for professional development purposes.
- Responded promptly to inquiries from clients regarding their cases or concerns they may have had.
commercial driver lead
Auto Zone Auto Parts
Pennsauken
06.2014 - 10.2016
- Transported auto parts to retail locations and distribution centers efficiently.
- Managed delivery schedules to optimize routes and minimize delays.
- Assisted in loading and unloading merchandise at various locations.
- Maintained accurate logs of deliveries and vehicle maintenance records.
- Communicated with team members regarding delivery status and issues.
- Provided excellent customer service during interactions with store staff.
- Operated commercial trucks over long distances while adhering to strict timelines set by clients or employers.
- Utilized GPS systems for navigation during trips.
- Verified the accuracy of shipping documents to ensure that goods are delivered to correct addresses.
- Followed delivery instructions from dispatchers or other personnel regarding routes, deliveries or pickups.
- Loaded and unloaded cargo in a safe manner according to company guidelines.
Education
Associate of Arts -
Camden County College
Blackwood, NJ04-2027
High School Diploma -
Camden High School
Camden, Nj 06-2002
Skills
- Inventory control
- Case management
- Customer service
- Team collaboration
- Project management
- Effective communication
- Problem resolution
- Time management
- Record keeping
- Multi-department management
- Assignment delegation
- Staff training experience
- Guest relations
- Visual merchandising
- Team performance monitoring
- Conflict resolution
References
References available upon request.
Timeline
Night Manager
dallor general
05.2022 - 11.2024
3key lead
family dallors
08.2021 - 02.2022
County Caseworker
pioneer credit recovery
03.2017 - 07.2019
commercial driver lead
Auto Zone Auto Parts
06.2014 - 10.2016
Associate of Arts -
Camden County College
High School Diploma -
Camden High School