NATASHA MULLET
JBER,USA
Summary
Child and Youth Program Assistant with over 10 years of experience in customer relations and technical support, adept at problem-solving, time management, and project management. Demonstrates strong leadership and communication skills, ensuring high service levels and effective team collaboration. Committed to leveraging expertise in customer service and technical assistance to enhance child and youth programs. Accomplished Child and Youth Program Assistant at the Department of the Air Force, adept in fostering parental involvement and curriculum planning. Demonstrated leadership in enhancing customer service and issue resolution at Vodafone UK, improving service levels significantly. Skilled in communication and adaptability, consistently exceeding project expectations with a proactive approach to professional development and teamwork.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Child and Youth Program Assistant
Department of the Air Force
06.2024 - Current
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Utilized positive reinforcement techniques to encourage appropriate behaviors among participants consistently.
- Contributed ideas for continuous program improvements during staff meetings or professional development opportunities regularly attended.
- Developed strong relationships with parents by providing timely feedback on their child's progress while addressing any concerns promptly.
- Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
- Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
- Adapted teaching methods based on each child''s unique learning style, maximizing engagement and understanding.
Senior Onsite & Cover Advisor
Vodafone UK
10.2018 - 09.2020
- Liaised with Credit Control to resolve outstanding debt and late payment issues
- Ensured quality assurance of MI and monthly electronic billing reports
- Produced regular customer reporting packs with detailed analysis
- Served as the first point of contact, fostering relationships with customers and the accounts team
- Contributed to the improvement of service levels through expert advice on technical, network, and billing queries
Customer Relations Executive
Alternative Networks
06.2017 - 09.2018
- Implemented innovative solutions to improve customer experience
- Identified potential fraudulent activities, ensuring regulatory compliance
- Collaboratively worked on ad hoc assignments as required
- Vigilantly reviewed company security policies for full compliance
- Eager to learn and apply new skills, consistently meeting project deadlines with precision
1 ST Line support
Alternative Networks
08.2014 - 06.2017
- Identified and resolved potential issues collaboratively
- Maintained end-to-end customer service
- Exhibited eagerness to learn and adapt to new roles
Education
High School Diploma -
The Chafford School
07.2005
Skills
- Problem-solving
- Time management
- Communication
- Leadership
- Teamwork
- Adaptability
- Customer Service
- Issue Resolution
- Eagerness to Learn
- Critical Thinking
- Parental Involvement
- Curriculum Planning
- Professionalism and Ethics
- Patience and Empathy
Personal Information
- Age: 35
- Nationality: South African
Certification
CPR certified
Timeline
Child and Youth Program Assistant
Department of the Air Force
06.2024 - Current
Senior Onsite & Cover Advisor
Vodafone UK
10.2018 - 09.2020
Customer Relations Executive
Alternative Networks
06.2017 - 09.2018
1 ST Line support
Alternative Networks
08.2014 - 06.2017
High School Diploma -
The Chafford School
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