Summary

Overview

Work History

Education

Skills

Timeline

NATASHA MXAKAZA

Renton,WA

Summary

Dedicated and versatile professional with extensive experience in customer service, healthcare, education, and marketing. Skilled in managing high-stress environments, providing exceptional customer support, and implementing effective marketing strategies. Known for adaptability, problem-solving, and delivering results across various industries including aviation, security, healthcare, and childcare. Seeking to leverage diverse experience in a growth-oriented position.

Overview

years of professional experience

Work History

Tax Consultant

H&r Block

Washingston,WA

12.2024 - 04.2025

Facilitated smooth communication between clients and taxing authorities during inquiries or disputes, achieving favorable outcomes.
Streamlined tax preparation process for increased efficiency and accuracy.
Educated clients about the impact of life events on their taxes, helping them make informed decisions.
Evaluated client financial records to identify opportunities for reducing taxable income through strategic planning.
Maintained positive relationships with both existing and prospective clientele through excellent customer service and responsiveness.
Identified discrepancies in client records that could trigger audits or result in missed deductions or credits.
Advised clients on best practices for maintaining compliance with changing tax regulations, avoiding costly penalties.
Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion.
Reviewed client financial statements to ensure proper classification of expenses for optimal tax benefits.
Customized tax software features according to individual needs of each client''s unique situation.
Implemented effective record-keeping systems for clients, simplifying future tax preparations and improving organization.
Assisted clients in resolving IRS issues by navigating complex regulations and negotiating settlements.
Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures.
Calculated estimated tax payments for clients.
Facilitated integration of modern tax software with client accounting software.

Certified Nurse Assistant

Various Healthcare Facilities

Washington

07.2021 - 10.2024

Delivered direct patient care, assisting with daily activities like bathing, dressing, and mobility support
Monitored patient vitals, documenting changes for nursing staff and ensuring timely updates
Supported nurses and physicians in preparing patients for procedures and maintaining organized patient environments.
Fostered strong patient relationships by providing emotional support and personalized care
Certified Nurse Assistant (CNA)Compassionate, Detail-Oriented, and Skilled Healthcare ProfessionalSummary:A highly motivated and empathetic Certified Nurse Assistant with over 5 years of experience providing patient-centered care in long-term care facilities, hospital setting and home healthcare settings. Proficient in delivering high-quality assistance with daily living activities, patient mobility, and monitoring vital signs. Known for a deep commitment to enhancing patient comfort, dignity, and safety. Strong interpersonal skills that foster trusting relationships with patients, families, and medical teams. Adept at working collaboratively in fast-paced environments while adhering to medical standards and patient care protocols.Skills:• Patient care and assistance with activities of daily living (ADLs)• Monitoring and recording vital signs (blood pressure, heart rate, temperature, and respiratory rate)• Assisting with mobility, ambulation, and range of motion exercises• Infection control and adherence to safety protocols• Administering basic patient hygiene (bathing, grooming, dressing)• Reporting changes in patient conditions to nursing staff• Communication and empathy in supporting emotional well-being• Expertise in operating durable medical equipment (wheelchairs, lifts, etc.)• Familiarity with electronic health record (EHR) systems and documentation• Strong knowledge of HIPAA regulations and patient confidentialityExperience:Certified Nurse AssistantSilver Pacific Agency, Bellevue, WAJune 2021 – November 2024• Provide direct patient care to residents in a 150-bed facility, assisting with activities of daily living, including feeding, dressing, and personal hygiene.• Monitor and document patients’ vital signs, reporting any irregularities or concerns to the nursing staff for prompt medical evaluation.• Aid in patient transfers using appropriate lift equipment, ensuring both patient safety and ergonomic handling.• Support mobility programs by encouraging residents to participate in range-of-motion exercises and daily ambulation.• Build strong rapport with residents and their families, offering emotional support and ensuring a warm, compassionate environment.• Assist in maintaining a clean and sanitary environment, adhering strictly to infection control protocols and procedures.Certified Nurse AssistantFreedom Homecare Lynnwood, WAJuly 2021 – 2024• Collaborated with a multidisciplinary healthcare team to provide care for post-surgical and bedridden patients.• Assisted patients with mobility and repositioning to prevent bedsores and promote comfort.• Performed basic wound care, checked dressings, and aided nurses in setting up medical equipment.• Documented patient progress, changes in condition, and any interventions in the hospital’s EHR system.• Participated in discharge planning by educating patients and families on home care procedures and follow-up care instructions.Home Health Aide (CNA)Private Client(s)– Home Health Care, City, StateAugust 2022 – December 2023• Delivered personalized in-home care to elderly clients, including medication reminders, light housekeeping, and companionship.• Assisted with physical therapy exercises, meal preparation, and transportation to medical appointments.• Developed customized care plans in conjunction with families and care coordinators to optimize patient well-being and independence.• Maintained patient records, including changes in appetite, mobility, and emotional health, and communicated concerns to the supervising nurse.Certifications:• Certified Nurse Assistant (CNA) – Washington State License• Basic Life Support (BLS) & CPR – American Heart Association• Dementia Care• Infection Control CertificationEducation:Certified Nurse Assistant ProgramDivine CNA Healthcare Training Institute, Seattle, WALanguages:• Fluent in English and AfrikaansProfessional Affiliations:• Member, National Association of Health Care Assistants (NAHCA)• Member, American Red Cross – Volunteer CNA ProgramReferences: Available upon request.

Ramp Agent and Customer Service

Delta Airlines

03.2024 - 09.2024

Safely loaded and unloaded luggage, cargo, and mail to ensure efficient aircraft turnarounds
Coordinated with flight crews to guarantee on-time arrivals and departures
Operated ground service equipment, including tugs, belt loaders, and baggage carts, while upholding FAA safety standards
Provided high-quality customer service by assisting passengers with luggage and resolving issues as needed
Worked in extreme weather conditions, demonstrating resilience and attention to detail in a physically demanding role

Customer Service Ambassador (TSA Security Support)

CLEAR

10.2023 - 03.2024

Guided travelers through biometric verification for seamless airport security experiences
Provided customer support by answering questions about the CLEAR program and resolving travel issues
Collaborated with TSA personnel to ensure adherence to security protocols and smooth operations
Managed high-volume environments, demonstrating professionalism and efficiency during peak times

Teacher's Assistant

Church Preschool

05.2022 - 12.2022

Supported lead teachers in planning and implementing educational activities for children aged 3 to 5
Assisted with classroom management, creating a nurturing and structured learning environment
Communicated with parents regarding children's progress, fostering a collaborative environment
Maintained cleanliness and order in the classroom, supporting daily setup and cleanup

Au Pair

Private Families

04.2019 - 05.2021

Managed daily routines and provided childcare for children of various ages in private households
Prepared nutritious meals, assisted with homework, and organized engaging activities
Served as a household manager, handling errands, grocery shopping, and light housekeeping
Supported children's emotional and social development, creating a nurturing and stimulating environment

International Marketing Consultant

Various Agencies and Global Brands

12.2017 - 03.2021

Developed and implemented marketing strategies for government agencies, beauty brands, educational programs, and healthcare services
Conducted market research to identify trends and target demographics, tailoring campaigns to reach key audiences
Created content and promotional materials for digital and print media, enhancing brand visibility and engagement
Analyzed campaign performance data, generating reports and recommendations for clients to optimize marketing efforts

Education

Aviation Management

Embry-Riddle Aeronautical University

01.2024

Private Pilot Program

Checkride Prep Online Course

01.2023

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Divine CNA Training Institute

01.2022

History and Social Science

Bunker Hill Community College

01.2021

Business Administration and Management

Borough of Manhattan Community College

01.2020